Customer Service Representative (Bilingual)

Who We Are TMX Finance Family of Companies is now part of the Community Choice Financial Family of Brands. Overview As a Customer Service Representative, you will use your love for business, people, and the community coupled with your passion for customer service to build relationships. You will serve as a vital contributor to our Store Operations team and demonstrate your motivation by seizing learning and training opportunities to help launch your career. We'll be an advocate for your growth by providing you resources to help develop your skillset, turning your passion into a rewarding career. Responsibilities Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs. Assist in customer account management by accepting payments, monitoring, and managing customer appointments. Work to meet Company‑set performance standards by leveraging business‑to‑business partnership opportunities, obtaining referrals, and participating in and hosting in‑store and community events. Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Conduct vehicle appraisals accurately using the assessment tool. Enter and maintain customer information in the Point‑of‑Sale system with accuracy and integrity. Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits. Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels. Ability to maintain a full‑time work schedule with regular in‑person attendance, including limited Saturday hours, is required for this position. A full‑time work schedule for this position includes, at a minimum, 40‑hours per week.* *Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up‑to‑date requirements. Qualifications High school diploma or equivalent Excellent verbal and written communication skills Professional demeanor with customers and peers Meticulous attention to detail and ability to accurately enter data Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems Must be at least 18 years of age Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard. Preferred Qualifications and Skills Experience in check cashing, document verification, and/or money order processing Prior cash handling, cash drawer/vault management experience Bilingual (English/Spanish) is a plus and may be required for certain locations What We Offer Our Benefits Include**: A comprehensive new hire training program Access to a robust learning management system, full of e‑learning modules and training programs to help boost your professional and personal development Performance‑based career advancement Educational Reimbursement Program Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program Company‑Sponsored Life and AD&D Insurance Voluntary benefits, including dental, vision, short‑term and long‑term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment) Diverse Culture and Inclusive Environment A relaxed, business casual dress code that includes jeans and sneakers! *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. About Us The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer. The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in‑person only. Information contained herein is not an all‑inclusive list of the duties, responsibilities or qualifications. The Company may, at its discretion, revise the job description at any time and may assign additional functions. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. #J-18808-Ljbffr