PC Technician

• Pay or shift range: $27.12 USD to $33.91 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• IT
• Part-Time
• Requisition #: PCTEC003044

Description

Why Work at Banner?

For over 50 years, Banner Engineering has been at the forefront of industrial automation. We offer products and solutions including award-winning sensors, wireless solutions, machine safety, indication and LED lighting. From Fortune 500 leaders to innovative startups, Banner's award-winning products and solutions are helping companies around the world increase efficiency, reduce costs, safeguard equipment, and protect personnel. Our commitment to innovation shows through a continuous, market-driven evolution of products and technology.With engineers employed in nearly every major department, engineering is in our DNA.

Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.

Position Summary

The PC Technician II provides IT technical support to Banner’s global computer users by troubleshooting hardware and software issues, installing, and configuring desktops/laptops/terminals, and supporting client-based operating systems and productivity software.

This position reports to the IT Support Manager.

What You’ll Be Doing

This is a great opportunity for someone who enjoys working collaboratively, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.

Key Responsibilities

• Providing exceptional first tier customer service for all hardware and software issues using the company’s ticket tracking system (KACE); properly documents requests/issues and resolutions
• Installing, maintaining, analyzing, troubleshooting, and repairing PC hardware (desktops, laptops and terminals) and related peripherals (printers, monitors, mice, cameras, etc.)
• Assisting in the maintenance of PC and other technology assets inventory
• Assisting in supporting user account information, IT security, group policy, patch management, Anti-virus protection, Anti-SPAM, and other security related tasks
• Providing technical support in LAN/WAN including, but not limited to: Ethernet, TCP/IP, DHCP, DNS, and VPN
• Communicating clearly and effectively to customers, team members, and management about issues and resolutions
• Adhering to corporate policies and standards when acquiring, deploying, maintaining and utilizing technology; resolving or reporting non-standard or unauthorized computer hardware or software use
• Maintaining knowledge of current technical advancements, industry trends, and standards
• Responsible for PC / Printer and other device inventory
• Assisting with new employee set-up and onboarding tasks
• Utilizing Banner IT support ticketing system to effectively respond to users’ IT support needs, resolving issues and managing workload
• Other duties as assigned

What You Bring to the Table

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.

Required

• Associate’s degree in Computer Science, Information Systems, or related field
  • OR 2 years of relevant experience
• General knowledge of networking and telecommunications technologies
• General understanding of PC hardware and windows operating systems
• General understanding of Microsoft Active Directory
• Ability to easily communicate technical information to the non-technical user
• Must be able to lift up to 50 pounds
• Must have a valid driver’s license
• Must be well-organized, efficient, detail-oriented, and able to work independently as well as a member of the team

Preferred

• Bachelor’s degree in Computer Science, Information Systems, or related field
• Prior networking or telecommunications experience
• One year of customer service experience

What to Expect at Work

Physical Demands

• Sit for up to 8 hours per day.
• Continuous movement, walking, or standing.
• Exposed to a computer screen for extended periods
• May require repetitive motions such as utilize a computer mouse, keyboard, computer, and other standard office equipment.
• Communicate with others frequently.
• Occasionally lift and/or move objects up to 25 pounds.

• Corporate office environment – indoor and climate-controlled

Pay and Benefits

Banner Engineering is committed to offering competitive pay and benefits, including, but not limited to:

• 401(k) with match
• Student Loan 401(k) match program
• Medical, Dental, and Vision Insurance Plans
• HSA (Health Savings Account) with company contribution
• Paid Time Off (PTO)
• Sales and Profit Sharing Eligibility
• Life Insurance
• Pet Insurance

Base Pay Range: $27.12 - $33.91

*Please note some career sites assign estimated compensation ranges that may not accurately reflect what is offered by Banner Engineering.

Core Values

Customer Driven, Accountability Focused, Integrity Always, New Solutions – Every Day

If you excel in a dynamic, collaborative environment and are looking for meaningful challenges and opportunities to grow, you’ll find a great fit here. Banner Engineering is a premier employer headquartered in MN, offering competitive compensation, comprehensive benefits, and opportunities for professional development as we rapidly grow in the Industrial Automation industry.

Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.

Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V

This job description reflects management’s assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.