Analyst

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. As a SaaS leader, we know our talent is the most important component to our success. This role is responsible for deploying expansion orders for Extended View Cameras into Verizon Connect. You will be the central point of contact post initial sale and responsible for the implementation of hardware, software and training to achieve an effortless customer onboarding experience. What We’re Looking For Support Verizon Credo through adherence to company policies, processes and practices Proactive customer communications to ensure timely action on any customer escalations throughout onboarding period Ensure all processes are documented and efficiently working for all implementation projects Ensure all required reports are developed and distributed Collaborate with Sales, Customer Success and Financial Teams to accelerate time to value. Understand and analyze various drivers impacting key metrics and outcomes to provide fact-based recommendations to Deployment Teams. Additional Job Description Provides customers with account support for a Verizon product or solution. Drive customer satisfaction of a Verizon product or solution across a variety of technical and non-technical support functions whose goal is to fulfill customer contract requirements. Support the transition of client projects from development through delivery. Act as a trusted advisor, focused on the goals of the customer and ensure a product or solution is being installed and/or utilized effectively to increase customer loyalty.Ensure timely action on any customer escalations.Ensure all processes are documented and efficiently working. Understand and analyze various drivers impacting key metrics and outcomes to provide fact-based recommendations to sales teams and our customers. Responsible for providing account support for portfolio of clients, where the goal is to maintain revenue and add upsells and cross-sells where possible. While being a main point of contact and responsible for maintaining long-term relationships, tends to be more reactive to their clients needs, with some work being transactional.* Answer customers' questions about products, prices, availability, product uses, and credit terms.* Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.* Estimate or quote prices, credit or contract terms, warranties, and delivery dates.* Provides ongoing account support for clients.* Recommend products to customers, based on customers' needs and interests.* Provide project support under the guidance of the Lead PM for multiple medium-to-large projects.* Serving as a point of contact for all service related matters to ensure customer satisfaction.* Make recommendations that aid in the completion of projects within a product or functional area successfully.* Leading efforts to escape across internal groups to resolve issues impacting customer service. You’ll Need To Have Bachelor's degree or four or more years of work experience. Three or more years of relevant experience required, demonstrated through work experience and/or military experience. A strong sense of ownership, attention to detail, service orientation with the ability to identify and surface new process and product improvement opportunities Presentation skills, including the ability to create presentations using MS PowerPoint and experience presenting to all levels of an organization Facilitation, change management, and problem-solving experience Demonstrated success in complex projects Demonstrated ability to effectively communicate to internal and external stakeholders with a focus on collaboration and execution Proven ability to thrive in a fast paced environment Where you’ll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits And Compensation medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance group home & auto insurance matched 401(k) savings plan up to 8 company paid holidays per year up to 6 personal days per year paid parental leave adoption assistance tuition assistance premium pay such as overtime, shift differential, holiday pay, allowances, etc. up to 15 days of vacation per year, which grows with additional service coverage varies for part-timers, eligibility varies The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $69,500.00 - $114,000.00. #J-18808-Ljbffr