SAP ISU Billing

The Senior Business Analyst/SAP provides support for a broad range of functional aspects of the SAP system as they relate to business processes and development. This position is responsible for the planning, configuration, testing and end-user support of SAP applications as well as the functional oversight of custom software development, including meter to cash, planning and purchasing (PP), materials management (MM), inventory/warehouse management (IM/WM), sales and distribution (SD), S4HANA and C4C. This position also provides support for project management and vendor relationship management.The Senior Business Analyst/SAP works in close collaboration with business partners, internal and external development teams and other IT staff to translate business requirements into functional and technical specifications according to the specifications of the business need. This position actively participates in the development of technical and workflow solutions, analysis of SAP application solutions options, and the creation of appropriate related documents and the delivery of final solutions to the business utilizing reports, presentations and or visual aids. Provides leadership in working with business subject matter experts, developers and quality assurance staff to ensure deliverables are met as well as mentoring members of the IT team by assisting in the development of analytical skills, business understanding and SAP configuration. Utilizes information systems to improve efficiency and make recommendations on new system implementation or necessary upgrades that will best meet customer and Company requirements. Works on blended project teams consisting of web developers, software engineers, functional analysts and business users at various levels in the organization to deliver projects to support the Company’s short & long-term strategic roadmap. Guides implementation of SAP modules utilizing internal and external IT resources effectively.POSITION DIMENSIONSThe incumbent does not have accountability for budgets but may have accountability for direct reports. The incumbent frequently exchanges information with senior management, division management, Information Services support staff, vendors, and consultants.QUALIFICATIONSThere are clear precedents and practices which the incumbent uses to determine how this job is performed. This position requires four to six years of functional SAP work experience, or equivalent combination of education and experience sufficient to successfully perform the essential job responsibilities. The following qualifications are also required:Strong SAP functional module experience, including the ability to configure the specific SAP modules listed in this job descriptionSystems Testing and IT Implementation experienceProject Management experienceUtilities experienceExcellent analytical skills and a sense of urgencyExperience working with cross-functional teamsExperience with process mappingOrganized with the ability to work in a dynamic, rapidly changing environment and the ability to manage multiple tasks and projects at onceExceptional verbal and written communication skillsExperience with and passion for implementing change and continual improvementDemonstrated fluency in business processes and process differentiationAbility to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processesSupervisory experience and SAP certification and/or and a bachelor’s degree in Information Technology, Business or Computer Science from an accredited university is preferred.ESSENTIAL JOB RESPONSIBILITIESPerform project level analyses and produce concept communication materials utilizing flowcharts, narratives, and other documentation including “What if” scenarios to deliver solutions to known problems and needs assessments on user requested enhancementsTriage and troubleshoot incidents, identify and propose the solution or workaround and open/monitor vendor tickets as applicable. Perform root cause analysis on problemsPrioritize changes and communicate status to the businessIdentify improvement opportunities related to SAPConduct data gathering and analysis to understand business strategy requirementsEvaluate current business processes to identify areas of improvement or system inefficiencies and develop innovative solutions that increase customer satisfaction and align with business strategy requirementsUnderstand and negotiate needs and expectations of multiple stakeholders by developing a communication process to keep others up to date on project resultsConfigure SAP functional modules and maintain configuration rationale documentationComply with Company change management processes when moving configurations into productionParticipate and consult on the operation of SOX business controls and General Computing Controls related to SAP functional modules supportedMay authorize use of SAP GRC firefighter accounts and analyze/approve related output after useEstablish and maintain liaison relationship with business partners and IT organization to align support efforts to meet business needsEstablish and maintain liaison relationship with third party vendors to provide effective technical solutions, develop a thorough understanding of vendor SLA’s and communicate any concerns or issues to managementContribute and, as needed, provide direction for short-and long-term planning sessions and provide feedback to ensure understanding of business goals and strategyPerform comprehensive system testing of enhancements, patches and configuration changes. Includes development of test plans and test scripts, as well as partnering with developers during integrated unit testing and the resolution of any issues or defects encounteredDevelop and monitor productivity tools and key performance indicators across multiple delivery methods for multiple audiencesDevelop scripts and queries for analysis and troubleshoot data issuesAct as a liaison between the developers and the business to support development of reports and reporting toolsCoordinate tests with third-party service providersUnderstand the Company’s core business and functions as related to the SAP modules supportingEnsure customer satisfaction related to application performance and end-user experience and collaborate with the technical infrastructure team to troubleshoot and mitigate performance issues as necessaryMaintain communication with the user community to keep them well-informed of system updates or enhancementsFacilitate new system integration through configuration and testingMentor other analysts and assign and monitor workAssess business needs utilizing a structured requirement process (gather, analyze, document, and manage changes) to assist in identifying business priorities and advises/provides recommendations on optionsDevelop, write, and communicate business requirements and functional/technical specifications for the implementation of business solutions. Maintains specifications going forward in Solution ManagerSupport and troubleshoot 24x7 SAP core batch process job failuresPerform related duties and responsibilities as assignedRegular and predictable attendance is a condition of employment and is an essential function of the jobSALARY DETAILSLas Vegas: $109,535.00 - $164,303.00At Southwest Gas, attracting the best talent is key to our strategy and success as a company. We use flexibility to develop competitive compensation offers to ensure we are able to hire the best candidates. The quoted salary range represents the minimum and maximum of the pay range for the position. It is provided as a good faith estimate as to what our ideal candidates are likely to expect, as we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills and other factors that may prove relevant during the interview and selection process.Our HistorySouthwest Gas Corporation was founded in 1931 and is a subsidiary of Southwest Gas Holdings Inc. We provide natural gas service to Arizona, Nevada, and portions of California. Our communities, and the more than 2 million customers we serve, are the reasons why we've been heating things up for decades. So, whether you’re enjoying a backyard barbeque with friends, getting cozy indoors during the winter, or preparing an epicurean delight in your new restaurant, Southwest Gas is here to support your comfort and your lifestyle.Southwest Gas is an equal opportunity employer, disability/veteran, and an at-will employer.Full timePosting Date: 2025-02-26