Benefits Manager

Benefits Administrator

Within the spirit of "Making People's Dreams Come True," this position is responsible for fostering a rewarding and engaging work environment through the effective administration of employee benefits programs and processes. This role coordinates all employee benefit offerings, supports administrative activities related to document processing, reporting, and billing, and serves as a liaison with external vendors. Additionally, the position delivers "Raving Fans" customer service by providing exceptional support to both internal and external customers while ensuring accuracy, compliance, and efficiency in all benefits-related functions.

Full Time, On Site Position

Benefits for full time eligible positions: Medical (HSA/FSA), Dental, and Vision | 401K and/or ROTH | PTO & Paid Holidays | Basic Life & AD&D | The Villages Charter School eligibility | and much more!

Responsibilities:

• Lead, develop, and manage the Benefits Team to ensure efficient and effective service delivery.
• Prepare and manage the annual benefits budget, including ongoing monitoring and financial reporting.
• Oversee Open Enrollment activities, including benefits system administration, data integrity, vendor coordination, employee communications, and event planning.
• Maintain strong partnerships with brokers, consultants, insurance carriers, and vendors to ensure responsive customer service and cost-effective plan administration.
• Create relationships with field leadership to build relationships and credibility with benefit processes and procedures.
• Ensure compliance with all applicable benefits regulations and reporting requirements, including ACA mandates, audits, notices, filings, and non-discrimination testing.
• Develop and implement strategies to enhance employee awareness, understanding, and engagement with benefit programs.
• Review and reconcile monthly benefits billing and pre-billing reports for accuracy.
• Coordinate and maintain carrier and ADP file feeds to support accurate benefits administration and reporting.
• Provide administrative and operational support to the Director of Human Resources.
• Administer medical leaves, including FMLA, ADA, short-term disability, long-term disability, and other leave of absence programs.
• Ensure compliance with applicable leave laws, regulations, and company policies while providing guidance to employees and management regarding leave administration.
• Audit the accuracy and performance of functions performed by benefits staff.
• All other duties assigned.

Education & Experience Requirements:

• Bachelor's degree in human resources, Business Administration, or a related field from an accredited four-year college or university; or an equivalent combination of education, training, and experience.
• Minimum of five (5) years of Benefits Administration experience preferred, with demonstrated knowledge of health, welfare, retirement, and leave programs.
• Strong leadership, supervisory, and team development skills with the ability to effectively manage and motivate staff.
• Excellent interpersonal skills, including the ability to build relationships, exercise sound judgment, and maintain confidentiality when handling sensitive employee information.
• Experience with ADP Workforce Now Benefits or similar HRIS/benefits administration systems preferred.
• Strong knowledge of applicable benefits laws and regulations, including ACA, COBRA, HIPAA, ERISA, FMLA, and other compliance requirements.
• Proven ability to manage multiple priorities, meet deadlines, and adapt to changing business needs in a fast-paced environment.
• High level of energy, professionalism, and customer service with the ability to effectively interact with employees, leadership, vendors, and external partners at all organizational levels.
• Advanced proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Excellent written, verbal, presentation, and employee communication skills, with the ability to explain complex benefits information in a clear and understandable manner.
• Strong organizational and project management skills, particularly in coordinating Open Enrollment, vendor implementations, communications campaigns, and benefits-related initiatives.
• Ability to exercise discretion, maintain confidentiality, and handle sensitive matters with empathy and professionalism.