Insurance Billing Processor

Job Description

Job Description

Who we are:

ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future. ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

Scope and Purpose:

ManhattanLife is seeking Premium Billing Specialists to join our Premiums team. As our new Premium Billing Specialist, you will ensure premium payments are credited to each policyholder's account. As well as being responsible for responding to written inquiries on premium payments, coverage paid to date and billing options.

Duties and Responsibilities:

• Review and respond to billing and receivables.
• Research and process accounting transactions related to internal or external customer requests.
• Process accounting transactions on financial subsidiary systems and the general ledger.
• Provide information and prepare adjusting entries as needed.
• Communicate discrepancies to policy owners, administrators, field force and internal contacts.
• Daily processing of incoming wires, providing backup to other areas as needed on wire payments.
• Build and maintain effective working relationships with policy owners, list bill administrators, brokers, Master General Agents, field force, and home office staff.
• Process and manage stale dated checks and premium waivers as directed.
• Build legally defensible billing and policy files for financial reporting compliance.
• Scan, document and image completed batches and billing changes.
• Complete special projects and tasks as assigned.

Minimum Qualifications:

High School Graduate or equivalent (GED); 3 years related work experience in account/system reconciliation and/or accounts payable; or the equivalent combination of education and/or relevant experience.

Knowledge, Skills and Abilities:

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• 10 key by touch.
• Ability to make procedural decisions and judgments on sensitive, confidential issues.
• Dependable and flexible.
• Computer literate; demonstrates proficiency in the use of Microsoft Word and Excel.
• Strong data and records management skills.

Travel Requirements:

This position may require light travel within a ten-mile radius from one office location to another as needed.

Professional Development:

• Establish annual objectives for professional growth.
• Keep pace with developments in the discipline.
• Learn and apply technologies that support professional and personal growth.
• Participate in the evaluation process.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to success fully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice.

AAP/EEO Statement:

ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.