Operations Specialist

About Freight FlexFreight Flex is a fast-growing third-party logistics (3PL) company committed to delivering exceptional transportation solutions for our customers. We connect shippers and carriers across North America, leveraging technology, communication, and operational excellence to ensure freight moves efficiently and on time.As we continue to grow, we are seeking an Operations Specialist to support our transportation operations team by providing proactive shipment visibility, carrier communication, and load tracking support. Position OverviewThe Operations Specialist plays a critical role in ensuring Freight Flex maintains accurate, real-time visibility on customer shipments. This position is responsible for tracking and tracing loads, communicating with carriers, updating transportation management systems, and escalating service issues when necessary. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has strong communication and organizational skills. Key ResponsibilitiesMonitor and track active shipments to ensure on-time pickup and delivery performance. Work on new and existing accounts to grow using our processes. Communicate with carriers via phone, email, and technology platforms to obtain shipment status updates. Accurately update load information and milestones within Freight Flex's transportation management system (TMS) and CRM systems such as HubSpot. Identify and proactively communicate shipment delays, service failures, and exceptions to internal teams. Verify carrier compliance with tracking requirements and customer expectations. Work closely with carrier sales, customer sales, and operations teams to provide shipment visibility. Maintain detailed records of communications and shipment updates. Handle client issues that require advance industry knowledge. Respond to client escalations to solve client issues quickly and ensure smooth operations at origin and destination. Troubleshoot and resolve missed pickups/deliveries, equipment breakdowns, driver delays/reschedules.Escalate critical issues to leadership when necessary.Assist with reporting, data entry, and operational projects to improve efficiency and customer service. Schedule ExpectationsMonday to Friday 8 AM to 5 PM (EST)1 day onsite, 4 days WFMOne weekend a month on callCompensationBase salary is 40-50K a year20% commission on all new business sold. Qualifications13+ years experience in freight brokerage, logistics, or 3PL operations preferred Strong understanding of:Load lifecycle (dispatch transit delivery)Carrier communication and managementAbility to remain calm and decisive in high-pressure situationsExcellent communication skills (phone, email, text)Highly organized with strong attention to detailSelf-starter with the ability to work independently Preferred SkillsExperience using TMS platforms, 3PL Software, HubSpot, Highway, DAT, McLeod, Truckstop, MercuryGate, MacroPoint.Familiarity with truckload, LTL, and/or drayage operationsStrong problem-solving and decision-making abilityAbility to multitask across multiple shipments simultaneouslyBenefitsHealth insuranceDental insuranceVision insuranceOptional voluntary insurance products (disability, accident, critical illness, hospital indemnity, additional life insurance)401k + Company Match20 Accrued Days Paid Time off First YearSick Days6 Paid HolidaysMaternity + Parental LeaveSupplemental InsuranceLife InsuranceMonday to Friday 8-5 PM ScheduleSmart casual attireCareer Growth OpportunitiesWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
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