Laboratory Client Billing Specialist

Job Description: Laboratory Client Billing Specialist collaborates with outreach business partners and laboratory revenue cycle to managing the accounts receivable for laboratory clients while supporting the client by answering any billing question or concern.

Posting Specifics

• Benefits Eligible: Yes
• Shift Details: Monday - Friday, Business Hours

Essential Functions

• Analyzes client accounts for compliance with Federal and State regulations as well as Intermountain requirements.
• On a regular and systematic basis, follow up with clients to ensure timely collections.
• Audit client accounts/invoices to ensure billing accuracy.
• Provide excellent customer service while using strong phone communication and listening skills.
• Ensure accuracy of outside lab invoices as well as the correct corresponding billing to patient/client accounts.
• Work with payment research to ensure laboratory payments are being allocated to the correct facility/department.
• Customer-oriented with the ability to adapt to various personalities and situations.
• Critical thinking and problem-solving abilities to enhance customer experience.
• Assist in maintaining and/or recovering client accounts
• Identify issues/trends with client orders that may negatively affect financials.
• Potentially meet with clients to discuss concerns or issues.

Skills

• Communication
• Client Relationship Management
• Laboratory Operations
• Regulatory Requirements
• Computer Literacy (databases, internet, scheduling applications, LIS and EHR Software)
• Confident Presentations
• Ability to Work Independently
• MS Office (Word, Excel, PowerPoint, Outlook)

Qualifications

• Required:
  • Three years of medical laboratory billing or client account management experience
  • Demonstrated excellent analytical and problem-solving skills with attention to detail.
  • Demonstrated excellent management, financial, and analytical skills.
  • Experience in role requiring effective verbal, written, and interpersonal communication skills.
• Preferred:
  • Experience leading group discussions and working broadly throughout an integrated healthcare organization with administration, hospital and medical staff.

Physical Requirements

• Ongoing need for employees to see and read information, computers, reports, and documents.
• Frequent interactions with clients, provider liaisons, laboratory operations leaders, etc. that require employee to verbally communicate as well as hear and understand spoken information including unspoken communication shared through body language.
• Manual dexterity of hands and fingers to operate office equipment with precision and accuracy. This includes computer use and typing for documenting.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other office equipment.

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.