Evening Restaurant Manager

Manager Position at Chick-fil-A Bolingbrook

Chick-fil-A Bolingbrook is seeking talented, energetic, and enthusiastic individuals with a passion for service and leadership. As a Manager, you'll do more than lead a team you'll gain valuable personal and professional experience through our paid 6-week in-restaurant training program. At Chick-fil-A, leadership is an opportunity, not just a job.

Job Summary:

• Work 56 days per week, including Saturdays (Sundays always off)
• Can balance work and personal life, leaving personal business outside the restaurant while maintaining a healthy focus on business operations, team morale, and culture
• Demonstrate a strong capacity to grow, learn, and educate the team on new products, systems, and processes.
• Positively influence cleanliness, quality, & safety standards in food preparation & service areas in accordance with sanitary procedures and standards that meet or exceed all federal, state, & local regulatory guidelines.
• Perform in various positions such as production manager, service manager, point of sale manager, and manager on duty
• Maintain a calm and respectful demeanor, especially during peak periods, to preserve a consistent experience for our guests and team members.
• Engage with guests by anticipating and responding to their needs through clear and pleasant communication.
• Implement decisions and strategic business objectives from the director team and the Owner/Operator.
• Ensure team members are consistently coached and motivated to follow all Chick-fil-A policies and procedures.
• Assist with shift management: breaks, communication, call-offs, discipline, reward & recognition.
• Conduct daily team huddles and shift setups to provide a goal, vision, and expectations for the day.
• Consistently coach and mentor team members on restaurant procedures and Chick-fil-A best practices.
• Empower, encourage, and provide honest feedback to team members on a daily basis.
• Ensure all team members on shift are aware of the plan, goal, and vision for the day.
• Oversee team member contests and recognition during shifts.
• Ensure portions are correct and meet weight and presentation expectations.
• Protect the customer experience by ensuring packaging, food presentation, and quality is top level.
• Ensure store is neat, clean, and organized at all times
• Be an advocate for improvement in speed, cleanliness, accuracy, and customer service.
• Appropriately handle customer requests and facilitate customer recovery
• Enforce disciplinary system and violations of the Team Member Policy Handbook.
• Optimize food cost and labor cost best practices and work to achieve constant, consistent improvement.

Essential Qualifications:

• Education: High school graduate or equivalent. Additional education or experience in the hotel, restaurant, or quick-service industry is a plus.
• Experience: One year or more of prior experience in hospitality, retail, hotel, restaurant, or quick-service industry

Essential Functions:

• Cash Handling: Frequently
• Standing/Walking: Constantly
• Sitting: Occasionally
• Outdoor Work: Occasionally
• Lifting:
• 10 lbs or less: Constantly
• 1120 lbs: Constantly
• 2150 lbs: Frequently
• 51100 lbs: Occasionally

Key Attributes & Qualities:

• Teachable and growth-minded
• Commitment to providing remarkable hospitality
• Team-first mentality
• Guest first service approach
• Works efficiently under pressure
• Effective communicator and multitasker
• Self-motivated and proactive
• Treats all individuals with dignity, honor, and respect

Leadership Characteristics:

• Character: Lives out Chick-fil-A values
• Chemistry: Servant leader with a team-focused attitude
• Competency: Problem solver committed to excellence