Shop Coordinator

Job Description

Job Description

Job Description

• Prioritize and coordinate the full flow of repair and reconditioning projects with Team Leaders and Management to improve utilization and throughput.
• Create complete job packets for all repair projects, including drawings, quality plans, checklists, scan sheets, and EHS documentation.
• Perform key tasks in MRP and Lotus Notes systems, such as ordering and expediting parts, creating purchase orders for outsourced services, and scheduling freight when needed.
• Support the Service Center team in meeting baseline measurements, KPIs, and operational targets.
• Coordinate, document, and follow through on all ACT warranty claims.
• Participate in ALPS (company Productivity System) activities across Service Centers, Manufacturing, Sales, and Office environments, including daily huddles, visual management boards, Kaizen/continuous improvement activities, standard work reviews, and problem‐solving sessions.
• Manage job costs by ensuring pricing and expenses remain aligned and support acceptable margins.
• Provide regular project activity and schedule updates, verifying work accuracy and analyzing progress, variances, and performance metrics.
• Advise on and support corrective actions to resolve schedule deviations and mitigate risks.
• Publish schedules, task lists, and work-center assignments to support smooth execution.
• Attend and participate in production, scheduling, kick‐off, costing, and closeout meetings, and lead them when required.
• Join customer conference calls and status meetings, communicating project updates and schedule impacts.
• Ensure all consumables are properly tracked and recovered based on actual usage.
• Arrange service shipments and coordinate delivery details with customers.
• Order consumables and manage vendor purchase orders for the Service Center.
• Maintain accurate documentation by scanning and organizing project information in shared folders.
• Uphold company's safety standards and proactively promote safe work practices.
• Demonstrate professionalism, courtesy, and collaboration with colleagues, customers, vendors, and visitors.
• Ensure compliance with all company policies, procedures, and guidelines.
• Interface effectively with internal and external customers at all organizational levels.
• Manage multiple concurrent assignments in a fast‐paced environment with shifting priorities.
• Perform additional duties as directed by Management and based on evolving business needs.

Requirements

• Minimum of 3 years of production/operations planning and scheduling experience in fabrication, manufacturing, or service environments.
• Expert-level experience with ERP systems and strong working knowledge of CPM scheduling tools such as Primavera or Microsoft Project.
• Demand planning experience with the ability to manage forecasting, materials flow, and scheduling priorities.
• Experience in project controls such as cost engineering, logistics, or contracts (preferred).
• Strong analytical, organizational, and written/verbal communication skills.
• Proficiency in Microsoft Excel (Power Pivot, Power Query, VLOOKUP preferred) and familiarity with MS Office; Power BI experience preferred.
• Ability to interpret technical drawings/blueprints and understanding of machining or welding processes (beneficial).
• Experience applying LEAN methodologies or other process‐improvement tools.
• Ability to manage deadlines, prioritize effectively, and perform well under pressure in a fast-paced environment.
• Demonstrated initiative, urgency, and ownership in managing responsibilities.