Service Desk Analyst_Call Centre exp_w2

Service Desk Analyst_Call Centre Exp_W2

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more.

Job Description

• Office 365 admin console experience
• PowerShell experience creating scripts, etc.
• MS exchange administration and migration experience
• Incident Management experience – Managing incidents including business expectations and communication
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
• Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, delegation)
• Self-motivated achiever who gains satisfaction from providing excellent customer service

Qualifications

2-3 years previous IT Service Desk and/or Call Centre experience required in the following areas.

Additional Information

All your information will be kept confidential according to EEO guidelines.