Premium Airport Lounge Attendant / Service Ambassador

Job Description

Job Description

Premium Lounge Attendant / Service Ambassador

Delta Sky Club | Hartsfield-Jackson Atlanta International Airport (ATL)
Company: Sodexo Live!
Location: Atlanta, Georgia
Pay: $15.00 per hour | Non-Tipped
Employment Type: Full-Time
Schedule: Open Availability Required, Including Weekends and Holidays

Qualifications:

• 1–2 years of hospitality, food service, restaurant, hotel, or customer service experience preferred.
• Fine dining, upscale restaurant, hotel, resort, country club, airline lounge, or other premium hospitality experience is highly valued.
• Strong guest-service and communication skills.
• Professional appearance, attitude, and demeanor.
• Ability to anticipate guest needs and provide attentive service.
• Comfortable maintaining and replenishing premium buffet and dining areas.
• Ability to work effectively in a fast-paced, high-volume hospitality environment.
• Dependable, punctual, and committed to providing consistent service.
• Must have open availability, including mornings, evenings, weekends, and holidays.
• Must successfully complete required TSA background screening and airport badging requirements.
• Must be legally authorized to work in the United States.
  

Elevate the Guest Experience:

Sodexo Live! is seeking energetic, polished, and hospitality-focused Premium Lounge Attendants / Service Ambassadors to join our team supporting the Delta Sky Club at Hartsfield-Jackson Atlanta International Airport.

This position is about more than maintaining a dining area. You are part of the experience.

Our guests expect a welcoming, comfortable, and elevated environment throughout their visit. We're looking for hospitality professionals who enjoy interacting with people, take pride in presentation, and understand how the smallest details can make a lasting impression.

If you naturally notice when a guest needs assistance, take pride in keeping your environment polished and inviting, and genuinely enjoy making people feel welcome, we want to meet you.

What We're Looking For:

Hospitality is at the heart of this role.

Our ideal candidate:

• Genuinely enjoys helping and interacting with guests.
• Creates a warm and welcoming atmosphere.
• Anticipates guest needs rather than waiting to be asked.
• Takes pride in maintaining an exceptionally clean and polished environment.
• Understands the importance of presentation and attention to detail.
• Works with urgency while remaining calm, professional, and approachable.
• Communicates professionally with guests, coworkers, and leadership.
• Understands that premium hospitality requires consistency.
• Works collaboratively and willingly assists other team members.
• Maintains a positive attitude throughout the shift.
  

Your Responsibilities:

Deliver Exceptional Hospitality:

• Welcome guests with a friendly, professional, and attentive approach.
• Provide prompt and courteous assistance throughout the lounge.
• Anticipate guest needs and respond quickly to requests.
• Assist guests with food and beverage selections as appropriate.
• Maintain a professional presence throughout guest-facing areas.
• Help create a comfortable and welcoming atmosphere for travelers.
• Communicate guest needs or concerns promptly to leadership.
  

Maintain a Premium Lounge Environment:

• Maintain the appearance, cleanliness, and organization of buffet and dining areas.
• Monitor and replenish food, beverages, utensils, napkins, plates, and service items.
• Keep buffet displays clean, organized, attractive, and guest-ready.
• Clear and reset tables promptly.
• Clean and sanitize tables, counters, workstations, and service areas.
• Monitor lounge areas throughout the shift and address cleanliness or presentation concerns quickly.
• Assist with stocking food, beverages, and service supplies.
• Support culinary and service teams during high-volume periods.
• Assist with dishes, glassware, silverware, and utensils when operationally necessary.
  

Food Safety & Operational Standards:

• Follow all Sodexo Live! food safety, sanitation, and HACCP procedures.
• Complete required allergen and foodborne illness training.
• Follow proper food handling and sanitation practices.
• Maintain established workplace safety standards.
• Report accidents, injuries, safety concerns, or hazards immediately.
• Participate in required safety and operational training.
• Follow established uniform, grooming, and appearance standards.
• Arrive on time and ready to work for all scheduled shifts.
  

Skills for Success:

• Strong hospitality and customer-service mindset.
• Excellent verbal communication and interpersonal skills.
• Professional and polished demeanor.
• Ability to remain attentive and composed during busy periods.
• Strong attention to detail.
• Ability to prioritize guest needs while completing operational responsibilities.
• Team-oriented approach and willingness to assist wherever needed.
• Ability to accept feedback, learn, and grow.
• Reliable attendance and strong work ethic.
  

Physical Requirements:

Candidates must be able to:

• Stand and walk for extended periods, including shifts of up to 8 hours.
• Frequently reach, bend, stoop, push, and pull.
• Regularly lift and carry up to 35 pounds and occasionally up to 40 pounds.
• Move throughout dining, buffet, kitchen, and service areas.
• Work effectively in a fast-paced airport hospitality environment.
  

Why Join Sodexo Live!?

Starting Pay: $15.00 per hour.

Eligible full-time employees may have access to:

• Medical, Dental, and Vision Insurance.
• Paid Time Off.
• 401(k) and Employee Benefits Programs.
• Paid Training.
• Employee Recognition Programs.
• Professional development opportunities.
• Opportunities to grow within Sodexo Live!
  

Bring Hospitality to Every Interaction:

We're looking for people who understand that great hospitality is about how you make someone feel.

Whether you're welcoming a guest, refreshing the buffet, clearing a table, answering a question, or noticing a need before it's expressed, your attention to detail contributes to the overall experience.

If you're professional, dependable, service-driven, and passionate about creating exceptional guest experiences, we'd love to meet you.

Apply today to join the Sodexo Live! premium airport lounge team at Hartsfield-Jackson Atlanta International Airport.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.