Desktop Support Technician

Job Description

Job Description

Onsite Desktop Support Technician - Savannah, GA

• Start Date - ASAP - long term assignment
• Hourly Rate Range - $18.00-$19.00
• Benefits - Medical, Dental, Vision

Job Description

• Provide IT support within a large corporate environment.
• Support desktop and laptop computers, including both Windows PCs and Macs.
• Support Windows 10 and Windows 11 operating systems.
• Troubleshoot and support mobile devices, printers, scanners, wireless connectivity, VPN access, and other peripheral devices.
• Perform IMAC services, including the installation, movement, addition, and replacement of IT equipment.
• Maintain equipment repairs, spare parts, and replacement components.
• Research, troubleshoot, and resolve technical issues.
• Maintain accurate system configurations and technical documentation.
• Track and resolve customer incidents and service requests using the client's ticketing system.
• Diagnose and resolve hardware and software issues affecting Windows devices.
• Perform user data backups, restorations, and migrations.
• Provide Smart Hands support for networking, server, and telecommunications technologies.
• Manage and audit IT equipment and asset inventory.
• Research and follow appropriate knowledge base articles and documented procedures.
• Participate in on-call rotations and provide after-hours support as needed.
• Provide executive-level support when required.
• Travel to and provide support at other client locations as needed.
• Perform additional tasks associated with deskside services.
• Complete other duties as assigned.

Job Requirements

• At least two years of corporate deskside support experience or equivalent technical experience.
• Willingness to embrace innovative tools and technologies, including AI and IT health-monitoring software, to expedite issue resolution and improve the customer experience.
• Excellent technical troubleshooting and problem-solving skills.
• Ability to remain composed while handling challenging, dynamic, and time-sensitive user support needs.
• Experience supporting Microsoft Office and Microsoft 365.
• Experience with computer imaging and data migration tools and processes, such as SCCM and Intune.
• Experience supporting endpoint protection and encryption technologies, including BitLocker.
• Familiarity with remote desktop support tools.
• High school diploma or equivalent.
• Valid driver's license.
• Ability to walk, bend, and stand for prolonged periods and lift equipment weighing up to 50 pounds.
• Ability to maintain a physical presence at a Stefanini or client location throughout the assigned shift.
• High level of professionalism and strong interpersonal skills.
• Ability to maintain a neat, professional work area and appearance in accordance with site policies.
• Ability to pass a standard panel drug screening and background check.
• Ability to adhere consistently to the assigned shift schedule.

Preferred Qualifications

• CompTIA A+ certification.
• Microsoft Certified Professional certification.
• Understanding of Windows architecture, including permissions and file structures.
• Experience supporting Mac and Apple devices.
• Familiarity with basic networking concepts, including Active Directory and workstation-domain trust relationships.

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.