Operations Admin

Operations Admin

As an Operations Admin, you will be responsible for providing district operational and hiring support, ordering supplies, and general administrative duties as related to the overall office's operations. Day to day you'll

• Provide seasonal hiring support in the H&R Block applicant tracking system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices
• Provide hands on Tax Office Associate support with Preparer Tax Identification Number (PTIN) renewal/payment
• Receive communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities, or support; document nature of problem, research solutions, and resolves issues or escalate to DOC, Company Support Manager (CSM), or District General Manager (DGM) as needed
• Communicate with DOC/DGM/Field Associates around Administrative Support Tasks
• Source vendors for local facility tickets and set up with approved payment process
• Review and verify invoices and prepare payment in Coupa and/or corporate credit card expense for the DOC's approval
• Maintain a technical working knowledge of systems used to support district(s) i.e. Microsoft Teams and Microsoft Suite applications including virtual tools; may include internal systems
• Attend training related to the effective and efficient performance of job duties
• Other duties as assigned by the DOC or in partnership with the CSM

Education:

• High school diploma or equivalent

Work Experience:

• Ability to communicate clearly and calmly on the telephone, email, and chat and use effective customer service techniques with associates who may be under stress
• Ability to work independently with minimal supervision
• Customer service experience
• Demonstrated decision making, analytical, and problem-solving skills
• Demonstrated organization, prioritization, and project coordination skills
• Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates
• Effective time management and organization skills with the ability to handle multiple priorities
• Experience working with Windows Environment
• Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range: $19.28 - $28.89/Hr.