Service Operations Manager

Commercial Hvac Service Operations Manager

We are seeking an experienced Commercial HVAC Service Operations Manager to lead our service department. The ideal candidate must have a strong commercial or industrial HVAC background and exceptional communication skills. You will be responsible for supervising field teams, building strong customer relationships, and managing vendor interactions to ensure efficient, high-quality service.

Key Responsibilities

• Team Leadership & Daily Operations
• Manage, train, and support service technicians, dispatchers, and administrative staff.
• Oversee scheduling, dispatching, and workload distribution to ensure safe, on-time job completion.
• On-Call: Participate in a manager on-call rotation (one week/month) to handle emergency dispatching.
• Customer Relations & Strategic Growth
• Act as the primary contact for escalated concerns and conduct site visits to build client relationships.
• Assist with service quotes, proposals, and recommendations for repairs or upgrades.
• Collaborate with management to identify growth opportunities and track contract renewals.
• Financial & Resource Management
• Approve invoices, timesheets, and purchase orders, ensuring accurate billing and cost control.
• Submit completed jobs to invoicing within two (2) business days and follow up on warranty credits.
• Oversee inventory (tools, vehicles, truck stock) and coordinate with vendors for the best pricing.
• Technical Quality, Safety & Compliance
• Provide technical troubleshooting support for complex HVAC issues and review job closeouts.
• Enforce OSHA safety policies, conduct quarterly safety meetings, and ensure code compliance.
• Track KPIs, maintain accurate service records, and oversee preventive maintenance schedules.

Qualifications

Minimum Qualifications

• 10+ years of experience in the commercial/industrial HVAC industry.
• 3+ years of experience in a management or supervisory role.
• Exceptional leadership, customer service, and vendor management skills.

Why is This a Great Opportunity

Compensation: $90,000 $125,000 annually (Salaried) + Performance-based bonus

Benefits: Health, Dental, Vision, 401K, PTO