Surgery Dispatcher - Hagyard Equine Medical Institute

Job Description

Job Description

PetVet Care Centers' Hagyard Equine Medical Institute is currently seeking a Surgery Dispatcher to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Surgery Dispatcher who performs a variety of administrative and dispatch duties to assist staff, veterinarians, and clients in a hospital setting.

Hagyard Equine Medical Institute in Lexington, Kentucky, is an internationally recognized leader in equine medicine, combining cutting-edge technology with a collaborative team dedicated to advancing equine health and performance.

Duties and Responsibilities include the following. Other duties may be assigned.

• Provide primary phone support for Surgery barns for movement of patients to and from surgical facility.
• Dispatch barn staff (via radio) to locations of patient as requested from surgical facility.
• Perform morning census of Surgery barns confirming all current patients and their locations.
• Monitor department cameras for client/patient arrivals and departures.
• Notify barn staff of client arrivals (via radio) for loading and unloading.
• Enter client/patient information into computer database(s) promptly and accurately.
• Confirm accuracy of intended procedure to be performed on patients.
• Dispatch recovery tech's (via radio) pre and post-surgery to surgical facility as requested.
• Confirm all surgeons' patients have arrived for the day.
• Monitor recovery room cameras for efficiency and safety.
• Maintain clean and orderly Surgery barn office area.
• Assist with maintaining appropriate stock of departmental office supplies.
• Report any required repairs to appropriate personnel.
• Greet and assist clients and visitors.

Essential Functions

• Performs clerical and administrative duties.
• Monitors and assists with ensure efficient and safe operations of the Surgery barns.
• Holds confidential all records containing patient information.
• Performs other related duties as directed by supervisor.

Performance Abilities

• Professional demeanor at all times.
• Respects confidentiality of client/patient data.
• Strong oral communication skills.
• Strong customer service skills.
• Strong computer skills.
• Detail oriented and able to take directions.
• Organized, dedicated, and responsible.
• Punctual and low absenteeism.

Schedule: Thursday-Saturday from 7am-7pm

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience:
  • High school diploma or GED.
  • Must have prior customer service experience.
  • Equine experience strongly preferred.
• Language Ability:
  • Ability to read, analyze, and interpret general technical procedures. Ability to write/document technical information. Ability to effectively present information and respond to questions from doctors, other staff and clients.
• Math Ability:
  • Ability to apply simple math formulas.
• Reasoning Ability:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills:
  • To perform this job successfully, an individual should have general computer software knowledge and keyboarding skills.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is

• Frequently exposed to outdoor weather conditions.
• Occasionally exposed to wet or humid conditions (non-weather); work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals.

The noise level in the work environment is usually quiet to moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is

• Consistently required to sit for long period of time at a computer.
• regularly required to stand; walk
• regularly required to use hands and fingers, to handle or feel
• frequently required to reach with hands and arms
• occasionally required to stoop, kneel, or crouch
• regularly lift and /or move up to 25 pounds
• frequently lift and/or move up to 50 pounds

Specific vision abilities required by this job include

• Close vision
• Distance vision
• Peripheral vision
• Depth perception
• Ability to adjust focus

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$16.50—$16.50 USD

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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