Trust & Safety Specialist

FrameShift is a Roblox game studio based in Miami. We started in 2024 with a simple goal: make games on Roblox that are actually worth playing. We're a small team — which means the people we bring in have a real say in what we build and how we build it. About this role This is the escalation and policy layer above the analyst role. You'd own the enforcement framework — handling complex appeals, refining policy documentation, and identifying systemic issues before they become bigger problems. You'd also be the primary point of contact for cross-functional trust & safety matters. You Will Own the resolution of escalated reports, ban appeals, and edge-case enforcement decisions Author and maintain Trust & Safety policy documentation and internal guidelines Conduct pattern analysis on enforcement data to identify abuse vectors and coverage gaps Coordinate with Engineering and QA on platform-level safety tooling requirements You Have Demonstrated experience in a trust & safety, policy, or platform integrity role Working knowledge of Zendesk or equivalent platforms for queue and escalation management Comfortable operating across Google Workspace for cross-team documentation and coordination Ability to write policy that is specific enough to be actionable and flexible enough to scale Comfortable with ambiguity and making defensible calls under time pressure Working knowledge of the Roblox platform, player demographics, and relevant risk vectors #J-18808-Ljbffr