Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Matching simple IRA
• Licensing paid ($2500 Value)
• comprehensive Training and Development
• Great existing team
• Relaxed Culture
• Excellent growth opportunity
• Comprehensive Training
• Bonus based on performance
• Competitive salary
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a Customer Service Team Member with Brad Larson State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. The Brad Larson State Farm Agent is certified to mentor team members to prepare for the opportunity of Agency Owner through the Agent Aspirant Program.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Pivot to insurance products and services that would benefit the customer.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Ability to obtain the Ohio Property and Casualty and Life and Health Licenses if not already licensed.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

HIRING PROCESS:

• Two Interviews 
• Assessment
• Offer
• Brad Larson Agency provides all of the training/learning to ensure that all new hires have everything they need to be successful in their roll and this training never ends allowing team member to continually grow in their roll.  Most of the team members at the Agency came from other industries so we know and understand that comprehensive support is critical.