Director, Food & Beverage

Director, Food & Beverage
(21238)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.


Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

Job Summary

The Director, Food & Beverage is responsible for providing leadership over the performance of the Food & Beverage operation, ensuring an exceptional guest experience while achieving the resort's business objectives. They will oversee the success of seven distinct Food & Beverage concepts-Akira Back, The Landing, The Lounge, Wildwood, Dear Josephine, Moonshack, and In-Room Dining-in addition to Banquets. This individual will provide strategic direction to the Food & Beverage team to cultivate service excellence, optimize operational efficiency, maintain financial controls, and drive revenue growth across all Food & Beverage outlets.


Key Duties & Responsibilities

Leadership Direction:

• Provide strategic leadership for the resort's Food & Beverage operation, overseeing seven distinct concepts

• Lead the day-to-day operation of all Food & Beverage outlets, ensuring the consistent execution of luxury hospitality standards

• Ensure all Food & Beverage operations adhere to established resort standards, policies, and procedures

• Maintain a visible leadership presence throughout the resort, remaining accessible to guests, colleagues, and leaders

• Conduct regular operational reviews and spot checks to improve service, cleanliness, presentation, and product quality

• Ensure appropriate staffing and coverage across all outlets, particularly during peak occupancy periods, high-volume service times, and special events

Service Management:

• Champion an elevated, personalized, and intuitive guest experience across all outlets

• Ensure prompt, efficient, and discreet service within established service time parameters across all outlets

• Develop systems to capture, communicate, and consistently deliver on individual guest preferences, dietary allergies, dietary restrictions, and service expectations

• Monitor guest feedback, satisfaction, and service trends, implementing appropriate strategies to address opportunities to enhance the guest experience

• Maintain strong relationships with guests, addressing concerns and identifying recovery opportunities

• Partner with outlet leaders, the Culinary team, and other departments to plan and execute banquets, special events, private functions, and resort-wide activations

• Coordinate between Food & Beverage operations and other departments to ensure the seamless execution of events

• Ensure all Food & Beverage outlets comply with applicable health, sanitation, safety, and other local and federal regulations

Menu Development:

• Collaborate closely with the Executive Chef and outlet leaders on menu development, seasonal offerings, specials, and presentation

• Ensure menus reflect the resort's luxury positioning, guest preferences, and market trends

• Monitor product availability, working with the Culinary and Purchasing teams to order items and resources required

• Ensure all food, beverage, and other inventory is properly stored, secured, rotated, and maintained in accordance with applicable requirements

Financial Oversight:

• Manage the Food & Beverage annual budget in partnership with the Resort Manager and Finance team, aligned with the resort's business objectives

• Analyze labor costs, food & beverage costs, revenue, profitability, and other key financial indicators

• Develop strategies to maximize revenue, optimize profitability, and improve efficiencies

• Maintain effective controls over all Food & Beverage accounts, cash handling, inventory, and departmental expenses

• Maintain appropriate controls over discounts, promotions, complimentary items, voids, and other financial adjustments in accordance with established policies

• Develop Food & Beverage promotions and revenue-generating initiatives in partnership with the Commercial team

• Monitor menu performance, including sales trends, well-performing and underperforming items, pricing, and profitability, making recommendations accordingly

• Elevate product selection to ensure quality, availability, and value

• Build strong relationships with purveyors, vendors, and suppliers, with an emphasis on local sourcing opportunities

People Management:

• Play a key role in the Food & Beverage talent strategy, including workforce planning, recruitment, interviewing, selection, onboarding, training, and retention

• Lead, coach, and develop Food & Beverage leaders and colleagues, fostering a high-performance culture centered on professional growth

• Address performance and conduct concerns promptly in partnership with Human Resources

• Ensure all colleague-related actions are consistent with company policies, employment laws, and established disciplinary procedures

Other:

• Perform additional responsibilities as assigned by the Resort Manager or other members of management

Skills, Experience, & Educational Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred

• Minimum of 7-10 years of progressive Food & Beverage leadership experience required

• Previous experience leading multiple Food & Beverage outlets in a luxury hotel or resort operation, including restaurants, bars, and banquets, required

• Proven success in delivering exceptional guest experiences while maintaining the highest standards of operational excellence

• Excellent verbal and written communication skills, with the ability to effectively interact with guests, colleagues, leaders, ownership, vendors, and other internal and external stakeholders

• Highly organized, resourceful, and solutions-oriented, with exceptional decision-making and problem-solving capabilities in a fast-paced, high-touch environment

• Strong financial acumen, with demonstrated experience managing budgets, forecasting, labor costs, food & beverage costs, and profitability

• Proficient in Microsoft Office Suite and relevant hotel, point-of-sale, and financial systems

• Ability to collaborate with executive leadership and cross-functional departments to achieve property-wide operational and financial objectives

• Ability to recruit, develop, coach, and retain high-performing Food & Beverage teams while fostering a culture of accountability

Benefits

• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time, Year-Round Only)
• Subsidized Colleague Housing
• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail
• Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Remaining in a stationary position for long periods
• Constantly operating a computer and other office productivity machinery
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.