Supply Chain & Logistics Coordinator - Beauty

Job Description

Client Overview: Our client is a growing skincare and beauty company specializing in high-quality products and customer-focused solutions.

Role Overview: The Supply Chain & Logistics Coordinator will oversee day-to-day order management and operational support across multiple sales channels. This individual will serve as the main point of contact between the company's third-party customer service provider, fulfillment warehouse, shipping partners, and internal teams to ensure customer concerns are addressed and orders are processed accurately and efficiently.

Supply Chain & Logistics Coordinator Responsibilities:

• Serve as the primary contact between the outsourced customer service team, warehouse, and internal departments to coordinate the resolution of escalated customer concerns.
• Review and track customer inquiries, ensuring issues are properly documented, assigned, and resolved in a timely manner.
• Maintain detailed records of customer complaints, returns, replacements, and reshipments, identifying recurring issues and opportunities for improvement.
• Prepare monthly reports outlining customer service trends, returns, reshipments, associated costs, and product-related concerns.
• Develop strong product knowledge to help ensure accurate information is shared with the customer service team.
• Identify opportunities to streamline processes, improve communication, and enhance the overall customer experience.
• Oversee daily e-commerce order activity through Shopify, including reviewing orders for potential fraud and coordinating fulfillment with the third-party warehouse.
• Monitor order processing and shipment timelines to ensure fulfillment partners are meeting established service expectations.
• Work with shipping carriers and warehouse contacts to investigate delivery delays, lost packages, damaged shipments, and fulfillment discrepancies.
• Manage shipping disputes and chargebacks by gathering supporting documentation and submitting responses within required deadlines.
• Maintain and update website FAQ content to ensure customers have access to accurate and helpful information.
• Partner with the distribution team on e-commerce initiatives, including promotional packaging, product kits, gift sets, packaging inventory, shipping deadlines, and order forecasting.
• Manage incoming orders from spa and boutique partners, reviewing purchase orders for accuracy and following up on any necessary adjustments.
• Coordinate order confirmations and updates through customer ordering portals.
• Assist with onboarding new accounts and establishing customer profiles.
• Distribute weekly inventory and stock availability updates to internal stakeholders.
• Monitor inventory levels and allocations across various ordering platforms.
• Communicate specific fulfillment requirements to the warehouse, including packing, labeling, shipping, and handling instructions.
• Coordinate shipment scheduling and freight pickups with warehouse teams and customers, ensuring all account-specific shipping requirements are followed.

Supply Chain & Logistics Coordinator Qualifications:

• Previous experience in e-commerce operations, order management, customer operations, or a related administrative role.
• Experience working with Shopify or similar e-commerce platforms.
• Familiarity with third-party logistics providers (3PLs), warehouse operations, and order fulfillment processes.
• Understanding of inventory management, shipping coordination, returns, and order processing.
• Proficiency in Microsoft Excel and experience preparing operational reports and tracking data.