Senior Product Manager, Mobile App

Organization Overview: The Florida Panthers enter their 33 rd season in 2026-27 as one of the National Hockey League’s premier franchises. As back-to-back Stanley Cup champions in 2024 and 2025, the Panthers have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season. As the NHL’s southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state-of-the-art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year-round. An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, “Heroes Among Us,” honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans’ affairs; children’s health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri-county area. Organization Details Organization: Florida Panthers Hockey Club Department: Digital & Fan Experience Reports To: Director, Experience & Commercial Innovation Employment Type: Full-Time About the Role The Florida Panthers are two-time Stanley Cup Champions — and we’re just getting started. Fueled by back-to-back championships and a fanbase growing faster than nearly any franchise in professional hockey, the Panthers are entering a new chapter defined by ambition, innovation, and a deliberate commitment to doing things differently. We are building a world-class sports and entertainment enterprise that sets the standard for how professional sports franchises operate, grow, and connect with their communities for 365-day entertainment experiences. The Panthers GameDay App is the centerpiece of our digital fan experience — covering ticket access, rewards, game day features, and more. You’ll own the day-to-day product execution of the app and work directly with our Director of Experience & Commercial Innovation to bring the next chapter of that roadmap to life. Responsibilities Product Requirements & Execution Own the product requirements process end-to-end: lead discovery sessions with cross-functional stakeholders, write clear and detailed PRDs, and get sign-off from relevant teams before work begins Translate the Director’s strategic roadmap into quarterly plans, sprint-level priorities, and a well-maintained, globally visible backlog Serve as the primary day-to-day point of contact for strategic counterparts, providing clear direction and fielding clarifying questions so engineers can execute without interruption Agile Process & Delivery Cadence Refine and drive discipline around the agile product development rhythm: sprint planning, backlog refinement, sprint reviews/demos, and monthly roadmap check-ins Enable delivery predictability and visibility so internal stakeholders always know what’s shipping, when, and why Run formal design reviews and ensure that experience flows are mutually agreed upon and documented before engineering begins Cross-Functional Alignment & Launch Partner with internal teams across ticketing, premium experiences, food & beverage, and operations to align on feature requirements and ensure operational readiness for new capabilities Coordinate go‑to‑market for new features: work with Marketing, PR, and Guest Services to develop rollout plans, staff enablement materials, and launch playbooks Own the communications layer between product and the broader Panthers organization — roadmap updates, release notes, and stakeholder demos Qualifications 5–7 years of product management experience, with at least some time in a startup or small-team environment where you were building or improving processes Strong consumer mobile app product experience; you’ve shipped features and understand what good looks like in terms of UX, retention, and engagement Grounding in personalization engines, context-aware UX, and content management systems — how they work and how they come together to create a cohesive digital experience Understanding of agentic AI and where autonomous, intelligent automation creates value across the customer-facing and operational layers of a product Command of agile product development: sprint ceremonies, backlog management, estimation, and dependency tracking Exceptional written communication skills — ability to distill complex requirements into clear, accessible documentation that engineers can execute on and non-technical stakeholders can confidently sign off on Comfortable operating without a playbook; able to identify the right next step in ambiguous situations and create structure where none exists A true team player who builds trust across all levels — senior stakeholders, external partners, and operational teams — and rallies people around a shared plan Position Type / Expected Hours of Work This is a full-time exempt (salaried) position based on-site at Amerant Bank Arena in Sunrise, FL. Must be able to work flexible hours, including nights and weekends as needed. At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business. We welcome all to apply and join our team. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr The Florida Panthers