Service Solutions Consultant

As a Service Solutions Consultant, you will be responsible for partnering with our regional offices to position and close solutions-oriented services. You will work closely with Sales Management, Account Managers, and local office leadership to target customers that are underserved from a service perspective. In new or existing accounts, you will collaborate with assigned Account Managers to expand offerings by bringing forward the full value of the company’s service capabilities. Your role is critical in creating tailored service strategies by enhancing and enabling successful solutions through deep technical and operational expertise.

WHO WE ARE

AVI‑SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award‑winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

Day‑To‑Day Responsibilities Drive strategy meetings with sales managers across customer accounts with a services‑oriented solution approach. Serve as a subject matter expert (SME) on all company service offerings, capabilities, and processes. Participate in client discovery sessions to identify opportunities for service optimization or expansion including client needs and care values. Incorporate customer requirements into actionable service solutions via Master Service Agreements and/or Statements of Work. Work with Solutions Architects to ensure the technical requirements are captured, properly accounted for, and positioned as part of the solution deliverable. Build and maintain strong relationships with key customer stakeholders to ensure AVI‑SPL maintains a favorable position and the desired value proposition is provided. Remain present with clients during their Annual or Quarterly Business Reviews acting as a liaison between sales and service operations/delivery. Engage with the company’s regional and local office leadership to understand regional trends or demands for technology services, interacting with key customer stakeholders—both potential and existing—to collect direct feedback on market requirements. Advise sales on best practices for positioning service value and aligning with client business outcomes. Track and communicate service feedback and performance metrics to continuously improve offerings. Perform additional tasks, responsibilities, and projects needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

WHAT WE'RE LOOKING FOR

Must-Haves: replace with specific with product type role. Minimum of a 4‑year degree or comparable industry experience. Minimum of 5 years of progressive consulting. Strong teamwork skills to operate in a team‑selling environment with new and existing customers. Excellent presentation skills and be comfortable sharing thoughts with leadership and executive stakeholders from AVI‑SPL, customers, manufacturers, and third‑party service providers. Strong written skills and competence with business applications used to construct documents, financial analysis, or presentations. Excellent capability to switch tasks while adapting to changing priorities. Energized self‑starter capable of working independently and ensuring deadlines are met. Excellent attention to detail and organizational skills. Proven ability to contribute to new business development, build account plans, lead generation, and respond to proposals. Entrepreneurial outlook—experience in identifying leads and converting them into business, demonstrating tools and capabilities. Demonstrate effective negotiation and closing techniques. Proven selling skills related to growing existing accounts and/or acquiring new business, with the ability to identify unique customer needs. Solid business/problem‑solving skills focused on customer service (internally and externally). Nice‑To‑Haves ITIL Foundations certification or comparable industry certification is preferred. Specific experience in providing a consultative approach with sales teams specific to services, unified communications, software as a service, or licensing and subscriptions is preferred. Experience in the audio‑visual and collaboration industry or building technologies is preferred. Demonstrated experience leading large complex opportunity pursuits with multiyear deal structures and operational savings scenarios. Experience operating in a supportive business team environment is desirable.

WHY YOU'LL LIKE WORKING HERE

Medical benefits, including vision and dental. Paid holidays and paid time off. Enjoyable and dynamic company culture. Training and professional development opportunities.

MORE ABOUT US

AVI‑SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI‑SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI‑SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. #J-18808-Ljbffr AVI-SPL, Inc.