Digital Accessibility Specialist

Apex Systems is a world-class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions.

Apex has an opportunity for a Digital Accessibility Specialist . For applicants who are interested in this opportunity, send your updated resume to Gabriel Ortega, Account Manager, at [email protected] .

Here are the details:

Position: Digital Accessibility Specialist

Location: Boston, MA or Remote


Duration: Thru 6/30/27 (with possibility of extension)


Pay: $50-53/hour


Description of Role and Responsibilities:

The Massachusetts Department of Transportation's (MassDOT) Digital Services Department is responsible for supporting the accessibility of online information and services of the Secretariat. We provide excellent customer service and sound guidance in support of MassDOT's public facing websites, intranet and other digital related content and information.

The department manages MassDOT website design and content to ensure that the sites are consistent with the branding and communications strategy at MassDOT and in the Commonwealth. The department sets policies, based on best practices and Commonwealth guidance, that maintain a consistent look and feel and ensure the usability and accessibility of the sites. The department also coordinates with other MassDOT IT departments for accessibility and UI support of applications.

Staff provide recommendations based on best practices for content presentation and final review of content before posting. Staff expertise includes graphic design, UI/UX, writing and editing for the web, and accessibility best practices.

The department works closely with Commonwealth staff to ensure that we meet requirements and follow guidance, and with MassDOT staff to help deliver effective information and online services for our employees and constituents.

• Accessibility Strategy & Program Support:

• Serve as a subject matter expert on digital accessibility, supporting MassDOT's accessibility program and initiatives.
• Research and stay current on accessibility standards, regulations, and best practices, including ADA Title II and WCAG requirements.
• Promote accessibility awareness and advocate for inclusive digital experiences across the organization.
• Assist in developing accessibility communication plans, resources, and knowledge repositories.

• Accessibility Audits & Compliance:

• Lead accessibility audits of websites, applications, and digital assets to ensure compliance with WCAG 2.1 A and AA standards.
• Document audit findings and partner with project teams to remediate accessibility issues.
• Maintain audit testing plans and recommend improvements to testing methodologies, tools, and processes.
• Track active audits, archive completed assessments, and support digital asset inventory management.

• Standards, Policies & Governance:

• Assist in developing and maintaining digital accessibility standards, policies, and governance processes.
• Establish checkpoints and oversight practices to ensure accessibility requirements are incorporated throughout project lifecycles.
• Identify risks, evaluate solutions, and provide recommendations to support a mature accessibility program.
• Ensure digital content and services align with Commonwealth accessibility policies and best practices.

• Technical Support & Consultation:

• Advise internal teams, developers, content contributors, and vendors on accessibility requirements and implementation strategies.
• Perform accessibility testing using tools such as WAVE, ARC Toolkit, Accessibility Insights for Web, and WebAIM Contrast Checker.
• Conduct testing with assistive technologies including NVDA, JAWS, Dragon Naturally Speaking, and ZoomText.
• Support content, software, and application teams in integrating accessibility into design, development, and maintenance processes.

• Documentation & Training:

• Develop accessibility resources, procedures, and guidance documentation.
• Create clear and concise reports summarizing accessibility findings, recommendations, and remediation strategies.
• Deliver training and educational materials to increase accessibility awareness and compliance across MassDOT.
• Assist stakeholders with understanding accessibility responsibilities and requirements.

• Cross-Functional Collaboration:

• Partner with the Secretariat Accessibility Officer, Digital Services team, IT departments, vendors, and business stakeholders.
• Build effective working relationships across MassDOT to support accessibility initiatives.
• Facilitate meetings, lead discussions, and drive consensus among diverse stakeholder groups.
• Manage multiple projects simultaneously while adhering to timelines, budgets, and department standards.

• Project Management & Continuous Improvement:

• Support accessibility projects from concept through completion.
• Prioritize assignments and deliverables in a fast-paced, deadline-driven environment.
• Analyze complex information, identify opportunities for improvement, and recommend solutions.
• Contribute to the ongoing enhancement of MassDOT's digital accessibility program.

Required Experience:

• Experience applying accessibility, usability, and user experience principles to website content, applications, and digital communications.
• Strong knowledge of ADA Title II, WCAG 2.1 A/AA standards, Plain Language requirements, and digital accessibility regulations.
• Experience conducting accessibility audits using industry-standard testing tools.
• Hands-on experience testing with assistive technologies such as NVDA, JAWS, Dragon Naturally Speaking, and ZoomText.
• Ability to research industry practices, analyze information, solve problems, and prepare concise reports.
• Strong project coordination, meeting facilitation, and stakeholder engagement skills.
• Proven ability to work effectively in cross-functional environments and build consensus.
• Excellent written, verbal, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Exceptional attention to detail and quality control.

Preferred Training and Certifications:

• W3C Digital Accessibility Foundations - Introduction to Web Accessibility or similar accessibility training.
• IAAP certifications including:
  • Web Accessibility Specialist (WAS)
  • Certified Professional in Web Accessibility (CPWA)
  • Accessible Document Specialist (ADS)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require accommodations during the application process, please contact our Employee Services Department at [email protected] or View phone number on click.appcast.io .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.