Assistant Customer Care Manager - Charlotte, NC

Job Summary The Assistant Customer Care Manager is responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of basic aspects of construction warranty and customer service. This role assists more senior Customer Care Managers and/or direct supervisors in performing their duties and responsibilities. Primary Responsibilities Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP). Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards. Perform quality inspections of homes prior to delivery to the customer. Assist other Customer Care Managers and/or direct supervisors, including monitoring warranty repairs, validating service ticket progression, coordinating & conducting on-site warranty inspections, entering line items and generating work orders in the service system. Conduct follow‑up with homeowners and vendors relating to open service requests. Gain proficiency in interacting with all customer types with varying communication styles, personalities, and different levels of homeownership experience. Develop confidence in working through common service‑related items and gain exposure to escalated issues. Develop independence within the role through on‑the‑job training and experience. Management Responsibilities Mentor / coach / feedback. No direct or indirect reports. Single budgetary responsibility: none. Physical Requirements The position involves sitting, standing, and movement, and the ability to exert minimal force of up to 50 pounds and occasionally up to 80 pounds to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in varying weather conditions—heat, rain, cold, etc. Required Education Minimum of High School Diploma or equivalent. Bachelor's Degree in Construction or Engineering preferred. Valid Driver's License (driving is an essential function of this position). Required Experience Some customer service experience or equivalent preferred. Some construction experience or equivalent preferred. Excellent verbal and written communications. Ability to read blueprints. General knowledge of building codes. Basic computer skills. Demonstrated commitment to customer satisfaction. Legal and Equal Opportunity Statements We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. This organization participates in e‑Verify. #J-18808-Ljbffr Pulte Home Company, LLC