Field Service Project Lead

XNRGY Climate Solutions

XNRGY Climate Solutions is a leading North American provider of sustainable, high-performance air handling and liquid cooling systems. With HVAC engineering and manufacturing expertise, XNRGY delivers innovative, energy-efficient solutions for mission-critical industries including hyperscale and modular data centers, healthcare, life sciences, semiconductors, and advanced manufacturing.

Position Overview

The Field Service Project Manager leads critical stages of the service lifecycle, ensuring every unit meets XNRGY's quality standards before reaching the customer. This role oversees post-production activities including rework, start-up, commissioning, warranty, and field support. The position manages incomplete units, coordinates field interventions, and drives structured execution through cross-functional collaboration. Success in this role requires strong project management capabilities, operational discipline, and a continuous improvement mindset to deliver exceptional customer outcomes.

Candidate Profile

We are seeking a hands-on, analytical leader with a strong background in service operations and project management within data center, HVAC, or manufacturing environments. This role requires a proactive problem-solver who thrives in fast-paced, cross-functional settings and is motivated by building structure, systems, and processes that are still evolving. The successful candidate will be comfortable navigating ambiguity, designing scalable solutions, and driving execution with precision, accountability, and ownership.

Key Responsibilities

Project Management & Execution:

• Apply project management methodologies (PMI, Agile, Lean) to ensure timely, cost-effective execution.
• Oversee and lead all cross-functional internal and external teams for all service activities (rework, start-up, commissioning, warranty, and field support)
• Ensure employee supervision, safety compliance, and execution readiness.
• Track daily progress, risks, and adjust plans as needed to meet delivery timelines.
• Liaise/go-to person with external partners such as General Contractor Construction site presence required

Cost & Performance Management:

• Track and manage costs related to the different projects (Labor, parts, and T&L expenses)
• Track and report: "On-time" start-up & commissioning
• Escape from factory
• Leverage data tools for visual reporting and decision-making.

Team Leadership:

• Supervise and coach Field Service team members and Project Coordinator.
• Foster a culture of safety, accountability, and continuous improvement.

First 12 Months

• Ensure XNRGY unit, rework, start-up and commissioning process: Primary contact between XNRGY and its customer for all units shipped
• Deploy KPIs & Reporting: Launch dashboards to monitor rework timelines, cost efficiency, and field quality report
• Support Hypergrowth: Align service execution with the company's rapid expansion and service calendar.

Experience

• 8 years of progressive experience in service operations and project management
• Proven track record in service functions with complex/technologic product.
• Experience in manufacturing, HVAC, construction, or data center environments is strongly preferred; however, candidates from adjacent complex industries (e.g., aerospace, automotive, energy, medical devices) are encouraged to apply.
• Experience with ERP/CRM systems, service management platforms, and performance dashboards.
• An engineering background is preferred, but candidates with strong operational, business, or technical program management experience will be considered.
• Ability to travel across the U.S. (5080%), with non-consecutive trips that vary by project needsfrom short site visits to full weeks on-site. Candidates not based in Arizona should also expect regular time at the Arizona office.

The Successful Candidate Will Also Have The Following Performance And Personal Competencies

• Execution Excellence: Demonstrates strong planning, scheduling, and follow-through capabilities. Maintains a structured and disciplined approach to managing complex service activities and field operations.
• Customer-Centric Mindset: Balances empathy with sound business judgment to prioritize and support client needs. Maintains a proactive and solution-oriented approach to service delivery.
• Communication: Builds trust through clear, respectful, and professional interactions. Effectively communicates across all levels of the organization and with external stakeholders.
• Adaptability: Thrives in dynamic environments and manages shifting priorities with composure and focus. Demonstrates flexibility while maintaining high standards of execution.