Inside Sales Representative - Instrumentation Products Group

Inside Sales Representative

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products.

We're looking for an energetic, self-driven, technically inclined individual to join our Inside Sales team in our Matthews, NC office.

In this role, you will be responsible for:

• Providing outstanding service to our customers and support to the outside sales staff.
• Working primarily with our Instrumentation Product lines.
• Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems.
• Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary.
• Selecting and specifying products based on customer application and design prerequisites.
• Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager.
• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines.
• Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information.
• Obtaining purchase order number and/or credit card information from customer.
• Conferring with Accounting to research and resolve invoicing or credit discrepancies.
• Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the productsand more.

This is a full-time in-office position and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. in the Matthews, NC office.

Occasional evening and weekend work may be required as job duties demand.

Required Education and Experience:

Associates Degree or equivalent from a two-year College or technical school (Bachelor's degree preferred); or two to four years of related experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience:

Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, instrumentation, and/or a very strong mechanical aptitude.

Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence;

Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric;

Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21.

About Carotek, Inc., A SunSource company

With over 200 highly trained employees, Carotek is recognized as one of the country's strongest and most respected providers of products and services to meet the demands of a complex, high tech cross-industry market. We offer a dynamic and exciting work environment, with competitive salaries, incentive programs, and a comprehensive benefits package.

We are recognized as one of the country's strongest engineering level agents, distributors and value-added fabricators. From the simple to the complex, we offer a broad scope of products and services in mechanical, electrical, instrumentation, valve, pump and steam specialties to the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia.

Our mechanical and electrical shops are designed to custom build and integrate complex process skids. We continue to strive for product improvement and value engineer these packages for better cost and product enhancement.

We're always on the lookout for highly talented and highly motivated people to help us continue our hard-earned reputation for quality and service excellence. To be considered, you must apply for a specific position for which Carotek has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply as they become available.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact View email address on click.appcast.io to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information.