Technical Service Engineer I, BRS

Job DescriptionObjective of the Job:This position is a liaison between the customer and the mill. Responsible for explaining customer expectations to the mill as well as mill capabilities to the customer.Duties and Responsibilities:1) Ensure Safety, Environmental, Quality requirements and “where applicable” ResponsibleSteel requirements are followed.2) Conducts pre-production application engineering and specifications review.3) Ensures timely and accurate part set-up and part approvals in accordance with purchase orders and customer specific requirements.4) Carries out the assigned duties of a Team Member to support Project Management and maintains customer specific requirements in Project Management as appropriate.5) Responsible for all customer technical material referrals.6) Responsible for managing material claims process, including but not limited to: customer communications, investigations, containment, CCAR initiation, reporting quality alerts, customer feedback through the CFR system, application or removal of material as required, and assist customers with alternate applications or process improvement methods.7) Provide mill operations with a thorough understanding of customer products and expectations.8) Provide technical, engineering, product, and quality assurance support to mill customers.9) Work with sales to identify and develop new markets and products.10) Remain current on all relevant product, technology, customer, and industry knowledge and trends.11) Participate in industry groups and associations.12) Responsible for identifying and communicating product quality and customer satisfaction concerns to mill operations.13) Participate in product development efforts as well as continuous improvement initiatives, both for internal and external customers.14) Be accountable for assigned customer base growth in accordance with profit and loss goals including internal/external rejects, non-prime generation, etc.15) Perform all duties in the spirit of company culture and in accordance with legal, ethical, and contractual practices. 16) Ability to travel 50 %( or more) of the time.Qualifications:1) Four year technical degree and minimum of two years’ relevant work experience preferred2) Or, minimum of five years relevant steel industry work experience, including supervisory3) Thorough understanding of steel processes, melting, rolling and finishing of carbon flat roll4) In depth knowledge of flat roll steel defects and root causes5) Knowledge of downstream steel processing: stamping, forming, CTL, slitting etc.6) Understanding of current market issues and trends as it relates to the carbon flat rolled steel industry Understanding of competitor’s relative strengths and weaknesses7) Excellent written and oral communication skills8) Effectively interpret and make business decisions using financial information9) Demonstrated ability to proactively and positively accomplish multiple tasks simultaneously10) Ability to work in a self-directed fashion, drive, initiative, self-starter11) Effectively lead others in a collaborative environment and drive results12) MS Office Skills13) Additional languages a plusWorking Conditions and Physical Requirements:This position requires a flexible schedule. Hours could include overtime, nights and weekends as well as travel with little or no advance notice. This position requires the ability to work in hot/cold manufacturing environments. Supervisory Responsibility:This position does not supervise others.Competency SummaryAt U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:Think: Think Critically and Drive ChangeLead: Develop Talent and CollaborateDo: Empower Performance and Deliver ResultsCompany OverviewSince 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.We are honored to have earned accolades and awards from well-regarded organizations, including the following:Ethisphere’s World’s Most Ethical Companies 2022, ’23, ‘24Disability: IN’s Best Places to Work for Disability Inclusion 2021, ’22, ’23, ‘24Human Rights Campaign Foundation’s Equality 100 Award 2020, ’21, ’22, ’23-24, ‘25Military Times’ Best for Vets: Employers 2023, ‘24Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel’s success for over 100 years, and it remains critical to our company’s success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit regarding collection of personal information and U. S. Steel's privacy practices.)Company: Big River Steel LLCWork Location - City: Osceola Auto req ID: 14373BR