Business Development Representative

Business Development Representative – Enterprise East

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As a Business Development Representative, you will play a critical role in driving pipeline growth across strategic Enterprise East accounts. This role is suited for an experienced BDR with a proven track record in outbound prospecting, account engagement, and pipeline creation within complex, enterprise environments.

You will focus on new logo acquisition, customer expansion, cross-sell, and upsell opportunities across the Enterprise East territory. Partnering closely with Account Executives and cross-functional teams, you will execute targeted account-based strategies, engage senior stakeholders, and build a strong, qualified pipeline aligned with territory growth objectives.

What You'll Do:

• Drive strategic outbound prospecting across Enterprise East accounts — including new logo prospecting and customer expansion through cross-sell and upsell — using multi-channel approaches (calls, email, LinkedIn, events, and campaigns)
• Conduct in-depth account and market research to identify high-value opportunities within both prospect and existing customer accounts
• Identify, engage, and build relationships with senior decision-makers and influencers
• Partner closely with Account Executives to develop and execute account-based strategies and territory plans for both new logo and customer expansion plays
• Leverage existing customer intelligence to uncover expansion opportunities and support account growth strategies
• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
• Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes
• Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies
• Consistently generate qualified pipeline aligned with territory revenue targets
• Maintain accurate pipeline management, activity tracking, and reporting in Salesforce
• Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates

What You Bring:

• 1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
• Proven experience as an experienced BDR, with strong outbound prospecting and pipeline generation results
• Strong understanding of the Enterprise East territory
• Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations
• Strong business acumen, curiosity, and strategic thinking
• Excellent communication, organization, and time-management skills
• Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools

Why Genesys:

• Join a global leader in Customer Experience (CX) and cloud technology
• Be part of a high-performing Enterprise East team with strong market opportunity
• Competitive compensation with performance-based incentives
• Clear career progression within a global sales organization
• Collaborative, diverse, and inclusive team environment

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$48,600.00 - $85,400.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Working at Genesys:

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.