Security Officer

Position Summary The role of Security Officer is to operate with the day-to-day operation and long-term outlook of the safety and security department. As a Security Officer for the Radisson Blu Mall of America, no two days will be the same. You, along with a team of other Security Officers, will be responsible for keeping the guests and employees of the hotel safe on a daily basis. Hourly Wage Hourly Wage: $18.00 to $22.00 Benefits Employee discounts on thousands of hotels Complimentary meal in the associate cafeteria during your shift Free parking Paid sick time (MN earned sick and safe time) Full benefits package to full‑time employees (health, dental, vision, short & long term disability, and more) 401(k) retirement plan 90 days: paid vacation time 8 paid holidays Paid bereavement 1 year: paid floating holidays Key Responsibilities Creates guest satisfaction and exceeds expectations by providing the service expectations and standards Provides a safe and secure environment in the hotel by ensuring proper security methods and procedures are carried out consistently Ensures that all employees follow safety rules and procedures Takes corrective action where required to improve safety of work areas Improves safety and security at hotel by communicating hazards with department heads and taking appropriate corrective actions Completes daily security log, including pertinent information from the shift Monitors all activity and diligently monitors building video surveillance Inspects hotel regularly to observe potential security or safety related problems and takes necessary actions to alleviate them Keeps hotel management promptly and fully informed of all problems or unusual matters of significance Understands written procedures for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats Responds to all emergency situations immediately Takes appropriate action to safeguard guests, employees and the hotel Processes all written reports involving security related incidents and customer or employee accidents Handles complaints, investigates, and thoroughly reports on: customer or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other guest complaints as necessary Reviews accident investigations to ensure accurate and complete reporting Ensures that all hotel entrances and exits are locked and unlocked per hotel policy Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to keys Closes down the different outlets each night as per post orders Ensures that all meeting rooms and exhibit rooms are secured to keep unauthorized persons out of the area and prevent theft Logs and delivers all in‑house packages and monitors outgoing deliveries Checks in and out all vendors to the hotel Meets with leaders on a regular basis Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest Requirements & Skills Associates/Bachelors Degree or equivalent preferred (additional training such as military or law enforcement and education is highly desirable) Ideal candidate will have a minimum of one year security experience Experience with MS Office applications and Outlook required Previous work experience should include working in a high‑volume environment and a customer‑service oriented atmosphere Demonstrates strong verbal and interpersonal skills Works well independently or as part of a team Strong attention to detail Commitment to exceptional guest service Adheres to the policies and procedures of the hotel Willing to work a flexible schedule including weekends and holidays Physical Demands Perform repetitive hand and arm movements Ability to lift, pull, push up to 25 pounds Ability to squat, bend, kneel and twist Ability to stand for long periods of time Ability to see, hear, speak, read and write legibly Ability to reach with hands and arms, stooping, kneeling, crouching and crawling Frequent sitting, standing and walking, which may be required for long periods of time up to 8 hours Duties may involve climbing stairs and walking inclines or uneven terrain Equal Opportunity Employer We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s background. Our locations are drug‑free and pre‑employment drug tests are required. Background checks are also required before employment begins. We participate in E‑Verify and those who are ineligible to work in the United States will not be considered. #J-18808-Ljbffr