Senior Director, Chief of Staff

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Senior Director, Chief of Staff role is an individual contributor that will focus on supporting the office of the Chief Product and Technology Officer (CPTO). You will collaborate with the product, technology, and executive teams, as well as internal and external business leaders, to ensure the effective operation of the office. The Chief of Staff will have a direct impact on leadership team productivity, delivery of strategic initiatives, program management, communications, and alignment of objectives throughout the product and technology functions. This role is also responsible for program management of the Technology Leadership Development Program. The ideal candidate should have proven leadership experience in results-oriented roles, exceptional storytelling, communication, and project management skills, and a strong background in product and technology strategy, with a special focus on executive-level advising and establishing robust cross-functional partnerships.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

• Provide oversight and guidance to projects of high importance within product and technology domains
• Develop communications for audiences ranging from internal product/tech teams to the Senior Leadership Team, company-wide, and external stakeholders; partner with internal communications teams
• Plan and execute meetings and events including product and technology strategy sessions, quarterly townhalls, weekly staff meetings, and key process reviews
• Support internal and external presentations, including the design of compelling content and storytelling for technology and product initiatives
• Exercise considerable latitude in decision-making; may work with outside vendors to identify, develop, and deliver programs and support materials
• Leverage data and analytics to drive initiatives and ensure accuracy in technology and product reporting
• Ensure confidentiality with sensitive topics and initiatives, especially around product launches and technology investments
• Facilitate daily operations through collaboration with senior management and department leaders in product and technology
• Build effective relationships with the CPTO, product, technology executives, and other supporting leaders
• Utilize critical thinking and needs assessment skills to analyze, problem-solve, and anticipate needs in a fast-paced technology environment
• Act as a change agent for the organization and aid in the development of innovative solutions
• Act in place of the CPTO as requested

What We Look For in a Candidate

• Typically 8+ years of product, technology, or related experience with a Bachelor's Degree, or 6+ years with a Master's Degree
• Strong verbal and written communication skills with the ability to negotiate, collaborate, and communicate with various levels of leaders throughout the organization
• Experience in creating compelling, innovative executive-level presentations and communications (using data and storytelling)
• Exceptional problem-solving and analytical skills, especially in technology and product contexts
• Ability to partner cross-functionally with finance, product, and technology leadership to create and drive a budget
• Demonstrated virtual team leadership capabilities and ability to work effectively with all levels
• Strategic thinker and planner with the ability to translate strategy to tactics and drive operational details in product and technology initiatives
• Highly structured and organized in driving the business rhythm while being flexible and adaptable
• Ability to analyze complex, disparate data, utilize and present data interpretation to inform decision making for technology and product strategy
• Experience leading and driving complex projects with multiple work streams spanning different business units
• Ability to act with urgency and courage in a dynamic technology environment
• Project management expertise handling multiple projects simultaneously under time constraints
• Direct leadership background
• Cross-functional understanding of the product and technology organization

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges $174,876 - $233,168 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $183,621 - $244,827 in these states: CO HI MI MN NC NH NV OR RI $192,364 - $256,486 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's: Benefits Bonus Structure

Requisition #: 342702

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.