Manager, Dasher & Logistics Strategy & Operations

Manager, Dasher & Logistics Strategy & Operations

The Dasher & Logistics team supports the millions of Dashers who power DoorDash's marketplace. We're building the world's leading last-mile logistics platform and at the center of that is creating the best experience for gig workers to achieve their financial goals. We own the full Dasher lifecycle from acquisition and onboarding, to earnings and order assignment, to rewards and recognition for the best Dashers. We partner closely with Product, Engineering, Marketing, and Support in order to create a seamless experience for Dashers, whether it be their first dash or their 500th.

You will play an integral role in shaping our Dasher strategy at DoorDash. Your primary goal will be to improve Dasher retention and engagement by identifying key pain points, getting deep into how the system operates on the ground, and translating those insights into high-impact bets that improve the Dasher experience. You'll define what a great Dasher experience looks like in practice, build the programs and partnerships that support it, and develop the tools and feedback loops needed to measure Dasher sentiment and ensure the Dasher voice is represented in key decisions across the organization. You'll scale impact through close collaboration with cross-functional teams. Success in this role means building a stronger, more engaged Dasher ecosystem that improves marketplace reliability and creates long-term value across DoorDash's audiences. You will report directly into a Director on our Dasher & Logistics team within the Strategy & Operations organization.

You're excited about this opportunity because you will

• Shape business strategy by combining data, marketplace insights, and first-principles thinking to identify the highest impact opportunities to improve Dasher retention
• Drive ideas from concept to scale by incubating, testing, and scaling 0-1 programs, partnerships, and operational bets that improve key KPIs and the overall Dasher experience
• Collaborate cross-functionally with Product, Engineering, Marketing, and Support in order to bring your ideas to life
• Represent the Dasher voice across the organization by building the tools, processes, and feedback loops that keep stakeholder decisions grounded in Dasher needs

We're excited about you because

• You have 5+ years of experience in high-growth environments (tech, fintech, strategy & ops, consulting, banking, policy, nonprofit)
• You are curious, entrepreneurial, and thrive in zero-to-one environments. You are a self starter who is energized by a difficult problem and you aren't afraid to get your hands dirty or try new things in order to create the future.
• You are an exceptional problem solver who thrives on data-driven decision-making (comfortable with SQL/Excel)
• You are a storyteller and clear communicator who can pair quantitative and qualitative insights and turn them into narratives that motivate others to act.
• You can flex between high-level strategy and ground-level execution, and you don't hesitate to get your hands dirty to deliver results.
• You have a Bachelor's Degree in a related field; Master's Degree preferred but not required.