CHB Coordinator

CHB Coordinator

The CHB Coordinator is a developing individual contributor responsible for accurately processing customs entries on assigned accounts and communicating with clients and CBP to support the brokerage team's daily operations while actively building the skills needed to progress toward independent account management. The role works under the guidance of a CHB Team Lead or CHB Supervisor to build proficiency in entry processing, client communication, documentation review, and regulatory compliance. The Coordinator is expected to meet established KPIs, actively participate in training and coaching, and contribute to team success.

Duties and responsibilities include serving as a primary point of contact for assigned accounts, providing timely updates and responsive customer support; building effective working relationships with clients through professional communication and service; addressing routine client inquiries and escalating complex issues as appropriate; supporting client satisfaction through accurate execution and proactive communication; processing customs entries accurately and timely in accordance with client requirements and regulatory standards; reviewing and validating shipment documentation, including invoices, packing lists, and supporting customs documentation; ensuring compliance with CBP regulations, customer SOPs, and internal procedures; maintaining accurate shipment records and supporting operational workflow efficiency; investigating and resolving routine entry processing issues, documentation discrepancies, and shipment-related concerns; collaborating with internal teams and regulatory agencies to address operational challenges; identifying risks, compliance concerns, or processing errors and taking appropriate corrective action; escalating non-routine issues and exceptions to leadership as needed; communicating effectively with clients, CBP, partner government agencies, and internal stakeholders; partnering with Compliance, Transportation, and other operational teams to support shipment execution; participating in team meetings, training programs, and coaching sessions; seeking feedback and applying learnings to improve performance and technical expertise; maintaining accuracy across entry filings, documentation, and account records; supporting compliance with billing, file completion, and documentation requirements; ensuring files are processed and finalized within established service standards; contributing to meeting productivity, quality, and compliance KPIs; and performing other duties as assigned.

Benchmarks for measuring success include processing assigned customs entries accurately and within established service standards; consistently meeting productivity, accuracy, and compliance KPIs; maintaining accurate and complete documentation prior to entry filing; demonstrating increasing independence in account management responsibilities; communicating effectively with clients, CBP, and internal stakeholders; proactively identifying and resolving routine processing issues; and demonstrating readiness for increased account ownership and complexity.

Skills and qualifications include technical skills such as working knowledge of U.S. Customs regulations, entry processes, and brokerage procedures; ability to process customs entries and review shipment documentation accurately; proficiency in CargoWise or similar customs brokerage systems; and Microsoft Office Suite proficiency, including Excel, Outlook, and Word. Business skills include strong attention to detail and documentation accuracy; effective verbal and written communication; customer service and relationship management skills; time management and prioritization in a deadline-driven environment; and problem-solving and analytical thinking. Required qualifications include 12 years of experience in customs brokerage, international trade, logistics, or a related field; familiarity with customs entry processes and U.S. Customs regulations; strong organizational skills and attention to detail; excellent verbal and written communication skills; and proficiency with Microsoft Office applications. Preferred qualifications include a bachelor's degree in Business, Supply Chain, Logistics, International Trade, or a related field; experience utilizing CargoWise or similar brokerage systems; exposure to customs classification, PGA requirements, or trade compliance activities; and customs brokerage industry certifications or coursework.

Office/work environment and physical demands include operating in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such computers, photocopying machines and storage/filing cabinets. This is a largely sedentary role, however, lifting items under 25 pounds as well as the ability to bend, stand and walk short distances may be required. Travel requirement is less than 10%. Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Equal Employment Opportunity is The Law. Employee Rights Under the FMLA. Employee Rights - Employee Polygraph Protection Act.