Regional Field Service Technician II-III

Job Description

Job Description

POSITION SUMMARY

Under minimal supervision, provide on-site installation, maintenance, troubleshooting, and repair of company products and systems at customer locations. This role supports a range of field service needs, including system hardware, software, and networking, while working directly with customers to ensure reliable equipment performance and minimize downtime. The position requires approximately 20–30% domestic travel.

ESSENTIAL FUNCTIONS

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)

• Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)

• Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers’ systems. (Essential)

• Perform preventive maintenance with little supervision. (Essential)

• Order, expedite, and notify customers or management when a replacement of the product is necessary. (Essential)

• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)

• Identify and escalate design issues to engineering and management for resolution. (Essential)

• Provide technical support to customers on the operation or maintenance of the system tool and/or equipment. (Essential)

• Under supervision and direction, must have the ability to perform install activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power-on process. (Essential).

• Act as a customer contact for technical and service-related problems. (Essential)

• Must be able to guide other field technicians and field service engineers. (Essential)

• Train and mentor Field Service Technicians levels I-II-III. (Essential)

• Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)

• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)

• Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)

• Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)

• Perform other duties as assigned. (Non-Essential)

EDUCATION & EXPERIANCE

• Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.

• Experience

• Preferred: Six (6) to Ten (10) years of work-related experience, preferably in the semiconductor industry.

• Working knowledge of mechanical skills.

• Working knowledge of principles of semiconductor and/or vacuum technology.

• Strong Customer Relations skills.