ELIGIBILITY SPECIALIST II

ELIGIBILITY SPECIALIST II - 60064819

This position is for an Economic Self-Sufficiency Specialist II and will be in Lee County in the Generic Unit. Some travel may be required. The bi-weekly salary range for this position is $1,424.46 - $2,493.56.

This is professional work determining initial and ongoing eligibility for social service programs, including reviewing and analyzing error-prone and complex cases to evaluate the quality of services, conducting training, and monitoring staff as appropriate.

Examples of work performed:

• Reviewing and analyzing error-prone and complex cases to evaluate the quality of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement.
• Correcting complex casework.

Knowledge, skills and abilities:

• Knowledge of public assistance program objectives and policies.
• Knowledge of problem-solving techniques.
• Knowledge of training principles and practices.
• Knowledge of goal setting techniques.
• Knowledge of arithmetic.
• Skills in operating a personal computer.
• Ability to perform complex arithmetic operations.
• Ability to conduct fact-finding interviews.
• Ability to accurately prepare and maintain records and reports.
• Ability to work with a diverse range of people.
• Ability to deal calmly and effectively in high stress situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

Minimum requirements:

• Two years paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• An associate's degree, or higher from an accredited college or university can substitute for the experience.
• 60 semester or 90 quarter hours can substitute for the experience.
• Plus, minimum of one year work experience in the State of Florida Department of Children & Families Economic Self-Sufficiency Program as an Eligibility Specialist I in determining eligibility.

Location: FT MYERS, FL, US, 33901