Perioperative Services Operations Clerk

SUMMARY: Under general supervision and according to established policies and procedures schedules inpatient and outpatient procedures by entering pertinent data in Lifechart. Ensures appropriate documentation has been received and added to Lifechart. Retains original documentation (i.e. faxes, requests for special equipment, any documentation regarding pertinent information to staff.) Schedules PAT appointments for surgical patients. Verifies completeness and accuracy of information necessary to document and initiate charges for perioperative services and supplies. Orders secretarial supplies for department. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Following established policies, procedures and approved criteria, assigns surgical time by specialty for scheduling inpatient and outpatient surgical procedures. Confirms day before bookings by phone in the morning and same day bookings by fax at end of day to surgeon's office. Faxes confirmation documents to surgeon's offices weekly. Consults with surgeons and Manager of Surgical Services or his/her designee regarding changes in the surgical schedule. Prepares and distributes the Operating Room schedule after being finalized by the Manager of Surgical Services or his/her designee. Receives Operating Room procedural cancellations from the physician or his/her representative and adjusts the surgical schedule accordingly. Provides all applicable information including demographic and insurance information to Financial Counselors to perform pre-admission. Consults with Manager of Surgical Services for quarterly review of utilization by surgeons and updates surgical grid accordingly. Monitors the physician's medical record roster to ensure that admitting privileges are current. Informs surgeon or his representative that surgical booking cannot be accepted until notification from Medical Record Department has been issued. Manages release database and with the guidance of the Manager of Surgical Services utilizes released time. Escalates any scheduling issues to the Manager of Surgical Services in a timely manner. Reviews surgical schedule to ensure appropriate documents have been received in a timely manner to include consents, history and physical, and/or any other required documents. Scans submitted paperwork into appropriate patient record. Contacts physician’s offices to compile necessary paperwork prior to surgery. Leverages electronic health record and/or other electronic means to complete tasks and facilitate communication. Reviews previous day’s surgery schedule to verify completeness and accuracy of information necessary to document and initiate charges for surgical services and supplies Identifies errors and missing charges. Researches all available resources and makes appropriate corrections to reconcile errors. Reports problems to Manager of Surgical Services in a timely manner. Provides management team with a report on outstanding errors and issues. Reviews billing reports; reconciles charges and submits as needed. Contacts other hospital personnel as necessary to investigate and resolve billing issues and problems. Performs other duties as assigned. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Interpersonal skills to manage sometimes challenging situations with patients, physicians and personnel within the institution, often requiring tact and courtesy. Organizational and analytical ability to arrange schedule considering multiple criteria and priorities. High School Graduate. Knowledge of Medical Terminology and Surgical Procedures. Must successfully pass a medical terminology test to be given by Human Resources prior to employment or shows evidence of completion of a class with a B average or better. Proficient in Data Entry and Computer skills. EXPERIENCE: One year hospital or related medical environment experience such as physician office scheduling and/or billing. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Some exposure to trace anesthetics. Frequently requires performing tasks at control desk area where there is considerable noise and activity. INDEPENDENT ACTION: Follows established policies and procedures under general supervision. Refers complexities to supervisor. SUPERVISORY RESPONSIBILITY: None.

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Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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