IT Support Technician

IT Desktop Support TechnicianThe City of Tolleson is seeking an IT Desktop Support Technician to provide day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals, and audio-visual equipment. The technician installs, configures, maintains, and repairs technology assets; manages user accounts and access; responds to and documents service tickets and knowledge base articles; and troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support. Responsibilities also include supporting audio-visual systems in conference rooms, offices, and Council Chambers-conducting setup, testing, and event support for staff and elected officials, including after hours when needed. The position assists with application setup, cabling and patching tasks, technology training for employees, and coordinating repairs or equipment lifecycle needs with vendors. The technician helps maintain accurate records, orders equipment within established guidelines, and participates in on-call rotation. This role fosters inclusive working relationships, communicates clearly with users of all technical backgrounds, and performs related duties to support reliable, secure, and efficient City technology operations.QualificationsHigh school diploma or GED from an accredited institution and one (1) year of basic IT support experience; or an equivalent combination of education and experience sufficient to perform the essential duties. Valid Arizona driver's license required. IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred.Knowledge of:Personal computer hardware and softwareBasic computer networking principlesCustomer service principles and practicesMaintaining recordsModern office technology and equipmentSkills in:Using computers and related software applicationsIdentifying and resolving computer related issuesProviding customer serviceRepairing and maintaining personal computersTroubleshooting system connectivity issuesMaintaining, installing, and supporting peripheral computer devices and equipmentDocumenting computer problems and solutionsReading and interpreting technical manualsUtilizing a computer and relevant software applicationsUtilizing communication and interpersonal skills as applied to interactions with coworkers, supervisors, the general public, and others to sufficiently exchange or convey information and to receive work directionPhysical Requirements/Work ConditionsPositions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. Working Conditions are in an office setting. Depending on assignment some local travel may be required.Full Salary Range: $24.15 - $33.82 HourlyAdditional Application InformationIt is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application. Applicants may request a reasonable accommodation, if needed, by contacting Human Resources Resources at View phone number on click.appcast.io. EOE/M/F/D/V/SO