Business Analyst with Dynamics 365 experience- Remote
The Dignify Solutions, LLC
Atlanta, GA
- Remote job
Job Title
5+ years of business analyst experience with 3+ years in Dynamics 365 CE.
Strong understanding of customer service, case management, omnichannel, and CRM processes.
Familiarity with power platform (Power Apps, Power Automate, Power BI).
Experience with agile/scrum methodologies, backlog grooming, sprint planning.
Strong skills in process mapping, documentation (BPMN/UML), and user story writing.
Ability to communicate with both technical teams and business stakeholders.
Experience in Medicaid, healthcare, or public sector programs (SNAP, TANF, LTSS, etc.) is a plus.
Preferred certifications: Dynamics 365 fundamentals (CRM), business analyst certifications (IIBA, CBAP, or PMI-PBA).
The Dignify Solutions, LLCVacancy posted 18 hours ago
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