Development Associate

Division: Revenue

Department: Development

Location: Hybrid (4 days remote, 1 day in-office)

Travel Percentage: up to 10%

Reports To: Chief Revenue Officer


Status: Full-time, Regular, Non-exempt, Union

Salary: $60,000

THE ROLE

The Development Associate will handle essential operations to ensure StoryCorps' fundraising success, focusing
on database management (Salesforce) for gift entry as well as support for insight reporting, pipeline development
and management, and events. The Development Associate will support the Chief Revenue Officer and the full
revenue team to ensure data integrity across all of development, particularly in the areas of data management
and gift entry. The ideal candidate is a detail-oriented problem solver who can multitask and prioritize. They will
bring intellectual curiosity, passion for StoryCorps' mission, and a desire to be a part of what we do, where we're
going and the collaborative efforts we need to get there. This is a full-time position, requiring travel to our head
quarters in Brooklyn, NY once a week, and will report to the Chief Revenue Officer.

This position is designated as a union position. As such, it is subject to the terms and conditions outlined in our
Collective Bargaining Agreement with CWA Local 1180.

WHAT YOU'LL DO

• Data entry: Manage and maintain a database with over one million contacts, including entering tasks, updating account information, and creating new accounts.
• Gift entry: Enter checks, process credit card gifts, create EFT/Stock gift opportunities, and more. You will also serve as the department contact for all matching gifts.
• Data hygiene & maintenance: Update and edit Salesforce entries to support data management and reporting, such as verifying and standardizing address information, cleaning up contact information, and updating records.
• Donor Stewardship and Correspondence: Create acknowledgment letters and send to donors, coordinating with other Development team members as appropriate
• Support Donor Inquiries/Requests: Provide excellent customer service to donors as you update credit card info, cancel recurring gifts, assist donors with online donations, etc.
• Meeting/ Scheduling Support: Support the Chief Development Officer in scheduling internal and external meetings with partners, donors, and board members, and support in drafting meeting prep, minutes, and follow-up as necessary.
• Invoicing: Process vendor and consultant invoices for approval and submit to Finance.
• Reporting: The Development Associate will work with the Director, Revenue Operations and CRMS, to support income and projection tracking and reporting, ensuring transparency with the department and across the organization
• Pipeline Management: Aligned with our goal to grow individual giving and major gifts, the Development Associate will support the structure and process for pipeline management, including ongoing, regularly scheduled wealth screens and the flow of new qualified prospects into the pipeline. The Development Associate will also lead research for high-net-worth individuals and board prospects.
• Event Management: In conjunction with Campaign, Individual Giving, and Major Donor staff, the Senior Development Associate will contribute to cultivation and stewardship events throughout the year.
• Perform other duties to support the Chief Revenue Officer and the Revenue team department/function as assigned.

ABOUT YOU

Required:

• At least 1-2 years of experience working with relational databases, including data entry, as well as experience with events
• Excellent interpersonal, written, and verbal communication skills
• Solid organization skills, multi-tasking ability, and attention to detail
• Ability to be flexible and adaptable in order to contribute to problem-solving activities within a growing, changing organization, working both independently and collaboratively
• Cultural competence/humility and the ability to thrive in a diverse work environment
• Ability to practice the utmost discretion and understand and respect the confidentiality of donor information
• Ability to be flexible and take on ad hoc tasks with a can-do attitude
• Passion for StoryCorps' mission

Preferred:

• At least 1-2 years of donor database and CRM experience, preferably Salesforce
• Strong computer skills, with expert proficiency in Google Suite, Microsoft Office (especially Microsoft Excel and Microsoft Word mail merge functions), and Asana and other project management tools

Physical Requirements:

• The Development Associate will be required to be at the Brooklyn headquarters one day a week on a regular basis and other times as needed. Up to 10% of the job is dedicated to travel.

ABOUT STORYCORPS

StoryCorps' mission is to help us believe in each other by illuminating the humanity and possibility in us all
- one story at a time. Since 2003, more than 600,000 people, in all 50 states, have recorded StoryCorps
interviews about their lives. We preserve and archive their recordings at the American Folklife Center at the
Library of Congress, the largest single collection of human voices ever gathered, and share select stories with
the public through StoryCorps' podcast, NPR broadcasts, animated shorts, digital platforms, and best-selling
books. These powerful human stories reflect the vast range of American experiences, engender empathy and
connection, and remind us how much more we have in common than what divides us. StoryCorps is especially
committed to capturing and amplifying voices least heard in the media.

IN-OFFICE WORK:

Working at the StoryCorps office is optional except in certain circumstances, such as in-person training, if your position requires some in-office presence, or if your manager needs an in-person individual or team meeting. For those who prefer to work in the office, that option remains.