Director of Nursing Services

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Director of Nursing Services to join our Quality Assurance team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Meaningful Impact - Provide enterprise-wide leadership that shapes safe, consistent, and high-quality nursing and medication management practices across BHN
• Executive Leadership Role - Set direction for nursing operations, MAP compliance, medication safety, and clinical quality while supervising MAP Trainers and the MAP Compliance Coordinator
• Strategic, Cross-Functional Role - Partner with the Director of Population Health and Organizational Quality, the Director of Clinical Compliance, and program leaders across the organization to align nursing practice with regulatory and quality standards
• Supportive Team Culture - Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience

What You Will Do:

• Provide enterprise leadership, consultation, and guidance on nursing operations, practice standards, medication administration, storage, documentation, and clinical safety expectations across BHN programs
• Serve as a central resource for nurse and non-nurse program leaders on nursing workflows, medication management processes, regulatory expectations, and safe practice standards
• Oversee enterprise expectations for safe medication administration, storage, disposal, documentation, controlled substance tracking, and MAR review across MAP-registered and non-MAP programs
• Support program readiness for licensing visits, DMH/MAP audits, DPH/BSAS reviews, accreditation surveys, and other regulatory or payer reviews
• Provide supervision and direction to MAP Trainers and the MAP Compliance Coordinator, overseeing BHN's MAP program infrastructure and standardized compliance monitoring framework
• Ensure routine, risk-based, and unannounced medication management audits are planned, tracked, completed, and followed up in accordance with established schedules
• Review MAP compliance data, audit findings, corrective action completion, and repeat findings to support enterprise reporting and quality improvement
• Support nursing education, competency development, and training initiatives related to medication administration, medication safety, and nursing practice needs
• Partner with Talent Acquisition and hiring managers to provide nursing subject matter expertise for role design, candidate screening, and workforce planning
• Collaborate with the Director of Population Health and Organizational Quality and the Director of Clinical Compliance to align nursing monitoring with quality initiatives, risk management, and incident trend review
• Support the Incidents, Complaints, and Investigations (ICI) process by providing nursing subject matter expertise, record review, and corrective action input
• Maintain appropriate independence and objectivity in monitoring functions while building collaborative relationships with program leaders and staff

Who You Are:

• Bachelor's Degree in Nursing required; Master's Degree in Nursing, Healthcare Administration, Public Health, Quality, Compliance, or a related field preferred
• Registered Nurse license in Massachusetts required
• Minimum of five years of nursing experience in behavioral health, substance use treatment, community-based services, residential services, healthcare, or human services required
• Minimum of five years of supervisory, management, quality, compliance, education, or enterprise consultation experience preferred
• Demonstrated knowledge of medication administration, storage, documentation, safety, controlled substance procedures, and regulatory expectations required
• Knowledge of MAP requirements, DMH expectations, DPH/BSAS requirements, accreditation standards, and corrective action monitoring strongly preferred
• Strong organizational, analytical, verbal and written communication, facilitation, consultation, and presentation skills required
• Proficiency with Microsoft Office 365, Teams, SharePoint, spreadsheets, reporting tools, and electronic documentation systems required
• Valid driver's license and reliable transportation required for travel to BHN program locations as needed

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Salary Range: $120,000-$150,000

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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