Senior Specialist Specialty Claims (Aviation)

Primary Details Time Type: Full time Worker Type: Employee Senior Specialist Specialty Claims (Aviation) Location: USA –CA-Remote, Chicago, ILL, Plano, TX Work Arrangement: Hybrid The salary range for this role is: $ 88,000-165,000K The Opportunity Manage operational and technical aspects of Aviation Claims, ensuring efficient, compliant, and customer-focused handling through best practices. This position principally includes providing day-to-day leadership and pro‑active evaluation and oversight of Follow Market claims in alignment with lead market recommendations, claims handling agreement(s), aviation insurance policies, and regulatory requirements. This role drives continuous improvement to enhance quality, cycle time, and service while building strong relationships with internal stakeholders, customers, brokers, and market partners. Responsibilities Investigate, evaluate, collaborate, and communicate with stakeholders on Aviation Follow Market and other Aviation claims. Act as a critical point of escalation on complex Aviation claims, including coverage issues, denials, large losses, and matters requiring alignment with lead market position and claim handling agreement(s). Identify, analyze, recommend, and implement process improvements across Aviation claims intake, follow decisioning, payments, recoveries, and reporting. Maintain current knowledge of aviation products, policy wordings, claim trends, and market practices (including lead/follow protocols) to provide direction and respond to issues. Achieve key performance indicators for Aviation Follow Market claims (e.g., cycle time, leakage control, quality, customer service, and market responsiveness) and continuously improve service delivery. Cultivate positive relationships with internal partners, insureds, brokers, adjusters, counsel, and lead market contacts to support timely, consistent Follow Market outcomes. Work Experience Significant exposure to managing high risk and/or high value claims. Involvement with relevant industry groups. Moderate experience in insurance. Qualifications Bachelor’s Degree or equivalent combination of education and work experience. Compensation Package The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full‑time and part‑time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team. Benefits Hybrid Working – a mix of working from home and in the office. 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis. Competitive 401(k) program with company match up to 8%. Well‑being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice. Tuition Reimbursement for professional certifications, and continuing education. Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community. Equal Employment Opportunity QBE provides equal employment opportunities to applicants and employees without regard to race, color, gender, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, protected veteran status, disability or any other legally protected status. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full‑time basis without the need for current or future sponsorship. Supplementary Information To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Infrequent travel (approximately 1‑4 trips annually). General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs. #J-18808-Ljbffr QBE North America