IT Support Assistant

Assisting with various user issues, deploying new laptops to users, monitoring systems and backups as well as troubleshooting issues with our server environment. Supervisory Responsibilities: None Duties/Responsibilities: Serve as the first point of contact for users seeking technical assistance. Determine the best solution based on the issue and details provided by customers. Direct unresolved issues to the next level of support personnel. Record events and problems and their resolution in logs. Follow-up and update customer status and information. Required Skills/Abilities: A passion for technology and some hands-on experience with computers is required. Excellent oral and written communication skills. Strong problem-solving and technical troubleshooting skills are required. The ability to work well with both business and technical users is required. Experience working at a help desk or computer lab would be ideal. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Education and Experience: Bachelor's degree is preferred. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. #J-18808-Ljbffr Military, Veterans and Diverse Job Seekers