IT Product Owner Lead ServiceNow

The ServiceNow Product Owner is accountable for the product vision roadmap backlog and value realization of Mosaics ServiceNow platform and digital workflow capabilities. This role represents business and user priorities translates demand into clear outcomes and actionable work and partners with process owners platform leadership architects delivery teams and vendors to deliver secure scalable and supportable solutions. The position governs prioritization acceptance adoption and continuous improvement across ServiceNow products and modules while balancing business value platform strategy technical sustainability risk and available capacity.

What will you do

• Own and maintain the ServiceNow product vision multi-year roadmap objectives and prioritized backlog. Evaluate demand based on business value strategic alignment risk dependencies user impact regulatory needs platform fitness and delivery capacity; make and communicate prioritization decisions.
• Partner with business stakeholders process owners users platform leadership architects and delivery teams to discover and define desired outcomes. Translate approved demand into epics features user stories acceptance criteria process requirements and measurable success indicators that are clear and ready for delivery.
• Lead product delivery from intake through release by providing timely decisions and clarifications participating in planning refinement reviews and demonstrations resolving priority and scope questions managing dependencies and ensuring the team is working on the highest-value outcomes.
• Coordinate user acceptance testing and stakeholder sign-off confirm delivered work meets acceptance criteria support release readiness and adoption monitor product usage and outcome measures and use feedback and performance data to drive continuous improvement.
• Support platform governance financial stewardship and lifecycle planning by promoting out-of-box capabilities and reusable solutions controlling unnecessary customization and technical debt contributing to upgrade and module adoption plans monitoring licensing and vendor commitments maintaining product documentation and performing other job duties and projects assigned.
  

What do you need for this role

• Bachelors degree in Business Information Technology Computer Science or related field or equivalent experience.
• Certified Scrum Product Owner (CSPO) SAFe Product Owner/Product Manager or equivalent Agile product certification or experience (Preferred)
• ITIL Foundation (Preferred)
• Minimum 5 years of experience in product ownership product management business analysis platform delivery or a related technology role
• Demonstrated experience owning a product roadmap and backlog and prioritizing competing demand across multiple stakeholders
• Experience translating business needs into epics features user stories acceptance criteria process requirements and measurable outcomes
• Working knowledge of ServiceNow capabilities and enterprise workflow platforms; experience with ITSM and one or more of ITOM ITAM HRSD SPM SecOps or App Engine preferred
• Experience with Agile delivery practices backlog refinement planning demonstrations user acceptance testing release readiness and value realization
• Understanding of platform governance out-of-box-first design technical debt integrations data quality security risk compliance and lifecycle management
• Experience using Jira ServiceNow Agile Development Azure DevOps or comparable work-management tools
• Experience working with global cross-functional teams and external service providers or vendors
• Strong business acumen analytical thinking negotiation facilitation and decision-making abilities.
• Working knowledge of ServiceNow and its core workflow reporting dashboard demand portfolio and Agile delivery capabilities
• Proficiency with Jira or similar backlog-management tools Microsoft 365 process-mapping tools and data/reporting tools
• Strong product leadership and ability to communicate a clear vision priorities decisions and expected outcomes
• Excellent verbal written listening facilitation negotiation and presentation skills
• Ability to influence without direct authority and align diverse business and technical stakeholders
• Sound judgment and willingness to make transparent trade-off decisions based on value risk dependencies and capacity
• Strong organizational skills with the ability to manage multiple priorities dependencies and deadlines
• Customer- and employee-focused mindset balanced with platform governance sustainability and enterprise standards
• Ability to challenge unclear requirements prevent unplanned scope growth and maintain a ready prioritized backlog
• Strong analytical problem-solving conflict-resolution and continuous-improvement skills
• Ability to work effectively across cultures functions and geographic regions
• Self-motivated highly professional collaborative and results-oriented