Front Desk Manager
Ontario Trillium Foundation
We are seeking an energetic, service-driven Front Desk Manager to help lead the guest experience at the Towneplace Suites Omaha West. This is a hands-on leadership role for someone who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional service. What You’ll Do Guest Experience Leadership Lead by example in delivering warm, professional, and efficient guest service Resolve guest concerns quickly and confidently Ensure all brand standards and service protocols are consistently met Team Supervision & Development Supervise front desk associates during assigned shifts Coach, train, and mentor team membersAssist with scheduling and shift coverage Foster positive morale and accountability within the team Operational Excellence Oversee check-in/check-out procedures and cash handling accuracy Monitor room inventory and coordinate with housekeeping and maintenance Support revenue goals through upselling and guest engagement Ensure compliance with safety, security, and company policies Administrative Support Assist with reports, audits, and daily shift reconciliation Support onboarding and training of new associates Partner with the General Manager on performance and service initiatives What We’re Looking For 1–3 years of hotel front desk experience (supervisory experience preferred) Strong leadership and conflict-resolution skills Excellent communication and problem-solving abilities Experience with hotel property management systems (Marriott systems experience preferred) Flexibility to work evenings, weekends, and holidays A positive, team-first mindset #J-18808-Ljbffr Ontario Trillium Foundation
Vacancy posted 2 days ago
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