Patient Coordinator Manager - Ophthalmology - Full benefits, paid local travel

Patient Coordinator Manager - Ophthalmology

Richmond, VA

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

Company: Retina Institute of Virginia

Job Title: Patient Coordinator

Location: Richmond, VA and travels to Fredericksburg, Tappahannock, Colonial Heights, and Williamsburg. We pay mileage and time worked for travel! Pay: $25-31 DOE

Hours:

• Full Time
• Our clinic is open Monday-Friday 7am-5:30pm
• Your shifts will fall within these hours
• You may need to work a little earlier and/or later as needed

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

This individual is responsible for overseeing the day-to-day operational functions of front desk operations within their practice, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner; performing financial reconciliation, insurance administration, and personnel management duties with a focus on patient satisfaction and service. This position is responsible for the management of the patient coordination processes and team at all assigned locations.

Essential Duties and Responsibilities:

• Understand and support the EyeCare Partners. Understand and abide by a high standard of professional ethics in order to ensure the integrity of the organization.
• Complies with HIPAA, Compliance and ECP policies and procedures.
• Provides leadership, guidance, and expertise to all Patient Coordinators.
• Directs all front desk processes to align with the ECP Center of Excellence Model, including but not limited to:
• Patient check-in
• Patient check-out
• Patient insurance eligibility and authorization
• Patient scheduling
• Referral/outside test scheduling and coordination
• Patient Payment
• Daily payment/cash reconciliation
• Manage staff schedules and PTO, redistributing staff as needed to ensure adequate levels of service at each location.
• Performs regular performance reviews and regular meetings with team members to ensure alignment to company and departmental goals and expectations. Organizes, provides agenda and holds team meetings.
• Orients and trains all new Patient Coordinators as to the processes and policies of the role and ECP.
• Collaborates with Revenue Cycle Manager and Practice Administrators and Office Managers regarding processes and procedures. Participates in location or department specific staff meetings as needed. Attends company training events.
• Communicates about department, practice and ECP programs and initiatives.
• Establishes a high-performance team that is efficient, knowledgeable, service-oriented, sharing responsibility for attaining the goals of the practice.
• Monitors NPS data for all comments related to front desk operations, striving for continuous improvement of that metric.
• Implement and monitors all systems and equipment, including Phreesia.
• Provides over sight to department specific dashboard and KPI's including but not limited to check-in time, front desk hours.
• Troubleshoots bottlenecks and process inefficiencies to continually improve office operations.
• Ensures accurate charge posting, payments, and daily batch reconciliation at each location. Prepares daily deposits.
• Coordinates patient/insurance collections.
• Performs/Assists with interviews and corrective actions.
• Coordinate with team members and other management to resolve any concerns
• Complete all timesheets appropriately.
• Job may require other duties as assigned.

Preferred Qualifications:

• Excellent verbal and written communication skills.
• Excellent customer service, interpersonal and communication skills.
• Ability to interact with all levels of employees in a courteous, professional manner at all times.

Education and Experience:

• High School diploma or GED equivalency is required.
• Favorable result on background check required.
• Must be able to provide proof of identity and right to work in the United States.
• Five years of medical practice experience preferred.
• Strong leadership background.
• Strong financial background with previous bookkeeping experience.

Knowledge, Skills, and Abilities:

• Exhibit excellent professional demeanor and appearance. Exhibit maturity, reliability, composure and stability under pressure in order to handle on-the-job challenges. Respectful treatment of patients and subordinates.
• Ability to organize and direct the task of the office team and manage multiple tasks simultaneously.
• Strong understanding of healthcare practices, with an emphasis on ophthalmic and optometric practices.
• Strong knowledge of computer programs including NextGen PM and EHR.
• Strong attention to detail.
• Empathetic personality giving attention to patient's needs and concerns.
• Excellent math skills.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form.
• Ability to resolve team conflict.
• Uses creativity/innovation in carrying out responsibilities/introducing new ideas or programs; adapts traditional methodologies in accordance with a changing business environment.

Decision Making:

• HIPAA compliance is strictly followed in accordance with industry regulations
• May make recommendations regarding policies associated with the job's purpose and essential responsibilities.

Work Environment:

• General office conditions.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand and walk and sometimes sit; use hands to type, handle, or feel objects or controls; reach with hands and arms; and talk or hear.
• Regular attendance is a necessary and essential function.

If you need assistance with this application, please contact View phone number on click.appcast.io. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.