Field Service Technician II

What We’re Offering Paid holidays per year, plus sick time and vacation time Full benefit plan including, extended medical, vision and dental Life Insurance, longterm disability and a salary continuance plan Tuition reimbursement plan 6% RRSP employer matching program Compensation Range: 52,100-65,000 plus quarterly sales bonus Compensation may vary based on applicant’s work experience, education level, skill set, and/or location. Job Purpose Field Service Technician II – a highly motivated and skilled technician to join our growing team! In this role, you will play a crucial role in ensuring our customers’ equipment operates at peak performance, providing timely and effective on‑site service, maintenance, and equipment repair. You will support critical infrastructure, focusing on our Energy Systems solutions for telecommunications, data centers, utilities, and other essential services. Essential Duties and Responsibilities Field Service Expertise: Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment. Perform preventative maintenance to ensure optimal equipment performance and minimize downtime. Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment. Provide on‑site technical assistance and training to customers on the safe operation of their equipment. Customer Focus: Build and maintain strong customer relationships by providing timely, efficient, and professional service. Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns. Act as a liaison between the customer and the company to ensure customer satisfaction. Safety and Compliance: Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards. Operate material handling equipment safely and maintain a clean and organized work environment. Complete all required safety and compliance training. Administration and Reporting: Maintain accurate records of service calls, maintenance activities, and customer interactions. Complete timely reports, including service reports, expense reports, and quality alerts. Manage company assets, including a service vehicle, parts inventory, tools, and test equipment. Qualifications Minimum 1 ½ years of field service experience in electrical, telecom, or energy-related fields. Basic understanding of electrical systems and test equipment (Aptitude exam is part of application process; 70% passing score required). Ability to travel 30% of the time. Ability to pass a background and driving record check. Ability to read and interpret technical documents, such as schematics and manuals. Solid communication and interpersonal skills. Ability to work independently and manage time effectively. Valid driver’s license and acceptable driving record for insurability. Availability to work non-standard hours in a 24/7 work week. Ability to lift 75 lbs. and carry equipment, climb ladders, and work in confined spaces. Ability to perform physical tasks, such as bending, stooping, and kneeling. General Job Requirements Must be able and willing to do overnight travel. Must be able and willing to operate a forklift. Must be able to drive a company vehicle; specific license requirements may apply. Must be able to frequently bend; twist; reach; stoop; kneel or crouch. Must be able to differentiate colors. Must be able to lift up to 50 pounds (23 kg) on a daily continuous basis; heavier loads require mechanical assistance or another employee. Must be able to stand for long periods. Employees must wear required Personal Protective Equipment at all times. Must be willing to be on‑call. Must be willing to wear a respirator. Must be willing to work overtime. Must be willing to work varying schedules, including nights, weekends, and public holidays. Risk of electrical shock. Exposure to harmful materials such as lead/fiberglass; periodic blood tests required. Working in a plant/warehouse environment with varying conditions. EnerSys is committed to employment equity and fostering a workplace that respects and values diversity, inclusion, and dignity for all. We provide equal employment opportunities to all employees and applicants, and strictly prohibit discrimination or harassment of any kind based on race, colour, religion, age, sex, national or ethnic origin, citizenship, disability, sexual orientation, gender identity or expression, marital or family status, or any other characteristic protected by applicable Canadian and provincial laws. We encourage applications from members of equity-deserving groups, including women, Indigenous Peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community. Employment Equity / Diversity / Inclusion / Accessibility We use artificial intelligence to screen, assess, and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials. #J-18808-Ljbffr PowerToFly