Plumbing Sales Manager

Job Description

Job Description

Plumbing Sales Manager
Victory Plumbing is a locally owned, family-operated company and a leading provider of residential, commercial, and industrial plumbing services throughout the greater Savannah, Georgia area. We are committed to delivering exceptional customer service, quality workmanship, and safe, code-compliant plumbing solutions. We value employees who demonstrate professionalism, accountability, teamwork, and a genuine commitment to serving our customers.
We are creating a new role at Victory Plumbing: a dedicated Plumbing Sales Manager to lead the sale and planning of residential service, replacement, and contractor-driven plumbing work. Historically, our technicians have sold what they found in the field alongside doing the work itself. This position changes that — giving homeowners and contractors alike a focused, technically knowledgeable point of contact, and giving our field team the ability to stay focused on the trade.
The Plumbing Sales Manager owns the customer and contractor sales experience from first contact through a closed, planned job. This individual meets with homeowners in their homes to present repair and replacement options, and works directly with general contractors and builders on new-construction and remodel work — reading blueprints, performing material take-offs, and coordinating with our install team to plan the job and build an accurate material list. As Victory Plumbing's first dedicated sales hire, this person will also help build the sales process itself: scripts, follow-up cadence, pricing presentation, and CRM discipline, since no formal sales process exists today. Strong plumbing knowledge is essential — this role requires the credibility to speak accurately with contractors, technicians, and homeowners alike.
The ideal candidate takes ownership of their schedule and results, builds trust quickly with both homeowners and contractors, and treats every closed job and every relationship as if it were their own business. Success in this position requires strong closing skills, real plumbing knowledge, sound judgment, professionalism, and the ability to represent Victory Plumbing with integrity in every home and on every job site. There is a path to leading a small sales team as this function grows, for the right person.
Essential Duties and Responsibilities
Ownership and Accountability

• Own the customer and contractor sales experience from first contact through a closed, planned job.
• Take responsibility for meeting monthly sales targets for closed service, replacement, and contractor-driven revenue.
• Proactively identify stalled opportunities, follow-up gaps, and customer or contractor hesitation before a sale is lost.
• Follow every quote through to a clear outcome — closed, declined, or scheduled for follow-up — rather than letting opportunities go cold.
• Keep ownership informed of sales performance, notable losses, and recurring objections from customers and contractors.
• Maintain accurate, current, and complete opportunity and customer information in ServiceTitan.
• Demonstrate a consistent sense of urgency, accountability, sound judgment, and attention to detail.

Customer and Contractor Sales

• Meet with homeowners at their property, following up on technician diagnoses to present clear repair and replacement options.
• Build and maintain relationships with general contractors, builders, and other trade partners as a source of ongoing plumbing work.
• Ask effective questions to understand the customer or contractor's scope, budget, timeline, and decision-making process.
• Present pricing, financing options, and warranty information clearly, honestly, and professionally.
• Close sales directly, on the spot when possible, with both homeowners and contractor clients.
• Address customer and contractor questions and objections with professionalism, empathy, and urgency.
• Follow up with prospects who don't close on the spot, on a consistent and documented cadence.
• Request customer reviews and referrals following completed jobs.
• Promote maintenance agreements and other company services when appropriate.

Take-Offs, Blueprint Reading, and Job Planning

• Read and interpret residential and commercial plumbing blueprints, specs, and scopes of work.
• Perform accurate material take-offs from blueprints and project plans for contractor and new-construction jobs.
• Coordinate directly with the install team to plan job execution and build accurate, complete material lists.
• Translate blueprint and take-off details into accurate quotes and job scopes.
• Flag scope, code, or material issues on a set of plans before they become field problems.

Field and Dispatch Coordination

• Own your daily schedule and travel efficiently between customer appointments, contractor meetings, and job sites across Savannah, Pooler, Richmond Hill, and Garden City.
• Coordinate closely with field technicians and the install team on job diagnosis, scope, and handoff of sold work.
• Communicate with dispatch to schedule sold jobs promptly and accurately.
• Respond promptly to technician requests for a sales consult while on-site with a customer.
• Maintain professional, respectful, and solution-focused communication with field and office personnel.

Quoting, Documentation, and CRM Management

• Build accurate, complete quotes for service, replacement, and contractor jobs in ServiceTitan.
• Document every customer and contractor interaction, objection, and next step in the CRM.
• Ensure sold jobs are handed off with complete and accurate scope, material list, and customer information.
• Maintain accurate records of closed, pending, and lost opportunities for reporting to ownership.

Continuous Improvement

• Help build Victory Plumbing's sales process from the ground up — scripts, objection handling, follow-up cadence, and pricing presentation.
• Identify recurring objections, lost-sale patterns, and opportunities to improve the customer and contractor sales experience.
• Recommend practical improvements instead of repeatedly working around the same problems.
• Assist in developing and documenting Standard Operating Procedures for the sales function.
• Participate in company meetings, training, coaching, and professional-development activities.
• Accept feedback professionally and demonstrate continuous improvement in performance.

Core Qualifications
Plumbing and Technical Knowledge

• Strong working knowledge of residential and commercial plumbing systems, materials, and code basics — this is essential to the role, not a nice-to-have.
• Ability to read and interpret blueprints and construction plans.
• Ability to perform accurate material take-offs.
• Comfort speaking technically and credibly with contractors, builders, technicians, and homeowners.

Sales Excellence

• Proven track record of closing sales directly with customers or contractors, ideally in-home, in-person, or in construction sales.
• Strong closing skills and comfort presenting pricing without a manager present.
• Ability to build trust quickly and read customer or contractor needs and hesitation.
• Self-motivated, results-oriented, and comfortable owning a personal sales schedule and quota.

Communication and Customer Service

• Exceptional customer-service and relationship-building skills.
• Professional, confident, and empathetic in-person presence.
• Strong verbal and written communication skills.
• Ability to listen carefully, ask effective questions, and address objections professionally.

Technology and Administrative Skills

• Experience using a CRM or field-service software to track opportunities and customers.
• ServiceTitan experience is a plus.
• Strong computer proficiency, including Microsoft Office and cloud-based applications.
• Ability to maintain accurate records and quotes with strong attention to detail.

Teamwork and Professionalism

• Strong sense of accountability and personal ownership.
• Ability to work collaboratively with technicians, the install team, dispatch, office staff, and company leadership.
• Positive attitude and professional demeanor in every customer's home and every job site.
• Dependable attendance, punctuality, and reliable transportation.
• Willingness to communicate concerns, acknowledge mistakes, and participate in developing solutions.

Minimum Qualifications

• High school diploma or equivalent.
• Prior experience as a plumber, plumbing estimator, or plumbing project coordinator.
• Strong working knowledge of residential and/or commercial plumbing systems, materials, and installation practices — required.
• Previous experience in a direct, in-person sales role (in-home, contractor, or construction sales).
• A demonstrated track record of closing sales one-on-one with customers or contractors.
• Ability to read blueprints and perform material take-offs, or prior plumbing/trade experience that supports learning this quickly.
• Strong verbal communication and interpersonal skills.
• Valid driver's license and a clean driving record.
• Ability to work independently and exercise sound judgment.
• Ability to work the schedule required for the position and maintain dependable attendance.

Preferred Qualifications

• Existing relationships with general contractors or builders in the greater Savannah area.
• Experience with ServiceTitan or a comparable field-service CRM.
• Interest in growing into a sales leadership role as the team expands.

Physical Demands

• Regularly required to stand, walk, sit, speak, hear, and use a phone, computer, or tablet.
• Ability to travel by vehicle between multiple customer appointments and job sites throughout the day.
• Ability to access typical residential and commercial job-site spaces (attics, crawl spaces, basements, garages) to view job scope alongside a technician, with or without reasonable accommodation.
• Ability to lift and carry sales and take-off materials or equipment weighing up to 25 pounds.

Work Environment
Work is performed in the field — in and around customers' homes and contractor job sites across Savannah, Pooler, Richmond Hill, and Garden City — as well as time coordinating take-offs and material lists with the install team. The role requires frequent driving, in-person customer and contractor interaction, and use of a phone, tablet, and ServiceTitan throughout the day. The workday may include tight scheduling windows, same-day opportunities, and interaction with customers who are experiencing stressful plumbing problems. Regular coordination with technicians, the install team, dispatch, office staff, and company leadership is required.
Drug Testing and Background Check