Skip Tracing - Document Services - Representative II

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Maintain compliance standards through the review and completion of various tasks. Requires the flexibility to move between processing demographic information on the servicing systems, to physical requirements required to operate machines, trouble shooting, and routing of mail and shipments. Helps assist the team with special projects. Carries out special requests for our customers. Works closely with leadership to research and reconcile any problems that arise in the department. Participate in meetings and represent the area on committees and project teams. Serve as a mentor and resource for management and staff. **Due to the nature of the work, this position is a fully IN OFFICE position, working in the Nelnet Center office building** JOB RESPONSIBILITIES: 1. Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy. 2. Contribute to Continuous Process Improvement. 3. Ensure integrity of data and information. 4. Perform quality control functions. 5. Update information on accounts in the Loan Servicing and/or Originations systems. 6. Perform other tasks related to resolving customer needs. 7. Minimal contact customers on accounts. 8. Maintain accounts & reports regarding the quality and compliance processes and procedures. 9. Serve as a resource person within team. 10. Provide feedback regarding performance observations and recommend resolution/training for identified performance shortfalls. 11. Research and correct issues in an appropriate time period as designated by department standards. Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance Must reside in the United States and be a United States citizen This process involves collecting and providing 7 years of previous work experience, previous addresses, and contact information of people that can verify this information Must not be delinquent or in default with any federal debt Final suitability determination is the sole discretion of the Department of Education Starting pay for this role is $16.50/hour EDUCATION: Associate’s degree preferred. EXPERIENCE: 1. 2 years customer service experience and/or general office experience preferred. 2. Knowledge of Loan Servicing and/or Originations systems preferred. COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: 1. Service Excellence 2. Oral communications 3. Written communications 4. Teamwork 5. Accuracy/Attention to Detail 6. Working with MS Office 7. Business Math 8. Problem Solving 9. Managing Multiple Priorities 10. Self-Motivated and strong work ethic Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at View phone number on click.appcast.io or View email address on click.appcast.io. Nelnet is a Drug Free and Tobacco Free Workplace. Use of Artificial Intelligence in Hiring We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible. EEO Info | EEO Letter | EPPA Info | FMLA Info