Client Service Specialist

Description The Client Service Specialist supports the organization’s Client Managers through a wide variety of tasks. With a passion for customer service and values being part of a great team, this Client Service Specialist combines their friendly demeanor with stellar organization skills and detail-oriented focus to support the commercial insurance team in a fast-paced environment. Responsibilities Assist Client Managers and Advisors with the facilitation of day-to-day tasks and special projects. Assist Client Managers and Advisors with online rating platforms. Support team members in timely handling of phone and email communications during periods of team member absences and busy work periods. Partner with insurance carriers to ensure accuracy of coverage throughout the year. Stay knowledgeable about carrier changes, industry developments and attend applicable carrier meetings. Support the marketing process by compiling documents, collecting data, and preparing continuation documents. Maintain thorough, accurate, and up-to-date records in our Agency Management System. Work closely with the team to maintain a continuous knowledge of client accounts to identify potential issues and/or opportunities. Provide regular two-way communication between the client and team, to provide strong team representation #J-18808-Ljbffr