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Information and Referral Specialist

Conduent

Baton Rouge, LA

Conduent seeks an Information and Referral Specialist to support clients by providing accurate information, resources, and referrals via phone, email, and digital channels. In this role, you will assess client needs, research appropriate services, and document all interactions in CRM systems. You will follow scripts, policies, and quality standards while managing a high-volume queue. The position collaborates with internal teams to resolve complex issues and improve processes, using data and feedback to enhance service quality. Conduent offers growth opportunities in operations, technology-enabled services, and client-facing roles across diverse sectors.

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Vacancy posted 4 days ago
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