Premium Server, The Founder's Room | Part-Time | The Paramount Baltimore

Premium Server, The Founder's Room

The Premium Server, The Founder's Room, is responsible for providing attentive food and beverage service to guests in The Founders Room. This role includes greeting guests, explaining menu and beverage offerings, taking and delivering orders, processing payments, and maintaining a polished service environment throughout each shift. The ideal candidates enjoy building rapport with guests, anticipating needs, and delivering efficient, personalized service in an upscale entertainment environment. A successful candidate will combine excellent hospitality skills with strong product knowledge, organization, and the ability to remain composed during busy events. This role pays an hourly rate of $10.00 and is tip eligible. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until December 31, 2026.

Responsibilities

• Welcome guests warmly and provide professional, personalized service throughout their visit.
• Explain menu items, beverage selections, specials, and available options accurately.
• Demonstrate knowledge of food and beverage offerings and answer guest questions confidently.
• Take and enter orders accurately using the POS system.
• Deliver food and beverages promptly while maintaining appropriate presentation standards.
• Anticipate guest needs and provide timely refills, check-ins, and assistance.
• Coordinate with bartenders, kitchen staff, food runners, and management to ensure efficient service.
• Communicate dietary restrictions, allergies, special requests, and order modifications clearly.
• Process payments accurately and follow all cash-handling procedures.
• Maintain clean, organized, and presentable tables and service stations.
• Verify identification and comply with applicable Maryland alcohol service requirements when serving alcoholic beverages.
• Practice responsible alcohol service and follow all venue policies.
• Handle guest concerns professionally and communicate issues to management when appropriate.
• Complete opening duties, closing duties, and side work as assigned.
• Maintain discretion and professionalism when interacting with premium guests.
• Support special events and high-volume service periods while upholding premium service standards.

Qualifications

• Previous serving experience required or strongly preferred, particularly in upscale restaurants, hotels, private clubs, lounges, or premium event venues.
• Excellent verbal communication and interpersonal skills.
• Strong attention to detail, organization, and order accuracy.
• Professional appearance and demeanor appropriate for a premium hospitality environment.
• Ability to multitask and prioritize responsibilities in a fast-paced setting.
• Familiarity with POS systems and payment processing.
• Strong teamwork skills and the ability to communicate effectively with multiple departments.
• Must meet all applicable Maryland legal requirements for alcohol service when serving alcoholic beverages.
• Must complete any required venue-specific alcohol awareness or responsible beverage service training.
• Part-time shifts may include evenings, weekends, holidays, and scheduled premium events. Flexibility during peak entertainment periods is important.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.